Guest Services Agent - Residential

Onni Properties LLC; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

3 weeks PTO

Education allowance $1,000

Referral program

401(k) Match

Housing discount after 1 year

Job summary

Onni Properties LLC in Los Angeles seeks a friendly front desk associate to deliver exceptional guest service across our luxury properties. You will greet guests, check them in/out, coordinate mail and packages, and liaise with Resident Services, Leasing, Maintenance and Management to anticipate needs.

You will help coordinate move-ins/move-outs, elevator reservations, and resident events while maintaining common-area cleanliness.

Qualifications

• High School Diploma required or equivalent.
• College courses in Property Management or related field preferred.
• Proficiency with MS Office suite including Word, Excel, Outlook; familiarity with MS Project a plus.
• Excellent oral and written communication skills.
• Ability to work in a high-paced environment and collaborate with multiple teams.
• Flexible schedule including weekends, holidays, and overnight shifts.

Responsibilities

• Greets guests upon arrival and provides exceptional front desk service.
• Manages check-ins and check-outs for residents and guests.
• Coordinates delivery of mail, messages, and packages.
• Collaborates with Resident Services, Leasing, Maintenance and Management.
• Provides information on transport and local dining options.
• Handles conflicts calmly and professionally with residents and guests.
• Coordinates move-ins/move-outs and elevator reservations for residents.
• Assists with resident events planning and coordination.
• Ensures cleanliness and upkeep of amenity spaces; maintains coffee machines and supplies.

Skills

Front desk service

Communication

Interpersonal skills

Organizational skills

Education

High School Diploma

Property management courses preferred

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description:Perks & Benefits:When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:3 weeks PTOAnnual education allowance of up to $1,000Referral program401(k) MatchResidential housing discount after 1 year of continuous employmentFriends and family rates for our Hotel Properties throughout the companyWhat Will You do?Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.Administers check-ins and check-outs.Coordinates the delivery of mail, messages, and packages.Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.Provides a wealth of information to guests on various matters such as transport and restaurant advice.Diffuses conflict or tense situations with residents, prospects and/or guests.Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident ServicesCoordinates Elevator reservations for Residents: move in, move out, deliveryAssists in a timely manner with all phone calls and emails from Residents and guestsRecruits Partners for our Onni Rewards program and continuously updates ResidentsEnsures cleanliness and upkeep of amenity spaces by completing Property WalksMaintains Service of Resident Lounge Coffee Machines and suppliesRefers multiple services (Housekeepers, dog walkers, etc.)Assists with packages, auditing, dry cleaning and perishable arrangements.Plans and brainstorms Resident events with Concierge, Resident Services and Property ManagementProvides administrative duties as needed.Communicates daily and upcoming events between Concierge Desk, Resident Services and Property ManagementPerforms other duties as requiredWhat You Bring.High School DiplomaCollege Courses in Property Management or related field, preferredProficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS WindowsCommitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpointsExcellent oral and written communication skillsAbility to work in very high paced work environment and excellent interpersonal skillsMust be professional, team-oriented and possess good work ethicsExcellent organizational and time management skillsAttention to detail and ability to work on multiple projects simultaneouslyAbility to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groupsMust have a flexible schedule with the ability to work weekends, holiday and/or overnight.Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.These job duties are:Coordinates the delivery of mail, messages, and packages.Diffuses conflict or tense situations with residents, prospects and/or guests.Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident ServicesFind out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/Salary Range:$21About The Company:OnniFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.AI Use:This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.How To Apply:Please apply through the link on the job posting and attach your resume and any other required documents.We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.