Guest Services Agent - Residential

Onni Group of Companies; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

PTO Plan

401(k) match

Referral program

Parking or commuting support

Hotel discounts

Education allowance

Housing discount

Job summary

Onni is seeking a Guest Services Agent in Seattle to deliver exceptional hospitality to residents and visitors. You will manage front desk tasks, coordinate with property teams, and handle inquiries with a professional demeanor.

Role requires strong communication, teamwork, and availability for weekends or irregular shifts. The position includes generous benefits and housing discounts as part of Onni’s comprehensive perks package.

Qualifications

• High School Diploma or equivalent is required.
• Experience in Front Office/Concierge is preferred in hospitality or residential settings.
• Proficiency with MS Office (Outlook, Word, Excel) and Windows operating systems.

Responsibilities

• Handle all guest interactions with hospitality and professionalism, accommodating special requests when possible.
• Manage residential desk needs and service requests efficiently.
• Resolve customer complaints and assist with inquiries about services, hours, events, and directions.
• Provide accurate, timely responses and recommend services based on knowledge of property and policies.
• Ensure smooth reception operations: logging maintenance requests, elevator reservations, and inquiries.
• Coordinate with property management and other departments to relay feedback and direct residents and vendors.

Skills

Front Office

Customer service

Communication

Teamwork

Weekend availability

Shift flexibility

Education

High School Diploma or Equivalent

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.

Perks And Benefits When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition, we offer:

• Generous PTO Plan
• 401(k) employer match
• Referral program
• Free on-site parking or commuting support
• Hotel discount at various properties
• Annual education allowance of up to $1,000
• Residential housing discount after 1 year of continuous employment

What You Will Do

• Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Be sufficient in all programs required to manage residential desk needs.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies.
• Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.
• Communicates with Property Manager any relevant feedback from residents and/or other departments.
• Handles telephone and email communications with prompt courtesy.
• Communicates effectively with property management and hotel team.
• Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.
• Monitors amenities and ensures readiness for events and assists residents with making private reservations.
• Strong written and verbal communication skills for team and guest interactions.
• Ability to multitask in a fast-paced high-volume environment.
• Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinates the storage room by storing and retrieving packages.
• Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible.
• Performs other duties as required.

What You Bring

• High School Degree or equivalent
• Front Office/Concierge experience in hotel, residential or customer focused industry
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
• Must have excellent customer service and interpersonal skills
• Excellent oral and written communication skills
• Ability to work well within a team
• Must be able to work a minimum 1 weekend day per week
• Must be able to work early morning and or night shifts
• Excellent organizational and time management skills

Salary Range
23-24

About The Company Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.