Guest Services Agent — Park City Concierge

GOEBEL FIXTURE COMPANY; Park City (UT); On-site; USD 48,000 - 55,000; Full time

Job summary

Park City Rental Properties is seeking a Guest Services Agent in Park City, Utah, to be the first point of contact for in-house guests and our operations team. You will handle maintenance requests, troubleshoot basic issues, and ensure timely updates to guests and staff.

The role requires excellent communication, a High School diploma, and at least one year of customer service. You will work nights, weekends, and holidays, with familiarity of local properties and booking systems; a reliable

Qualifications

• High School Diploma or GED.
• At least 1 year of customer service experience.
• Availability to work nights, weekends, and holidays in the office.
• Reliable transportation to and from work.

Responsibilities

• Answering calls, emails, and texts directed to the guest services team from in-house guests, team members, and others.
• Promptly communicating updates and issues to in-house guests and other team members.
• Reporting, assigning, and scheduling maintenance and general tasks to our property management team.
• Responding to guest complaints and concerns with enthusiasm, empathy, and warmth.
• Troubleshooting common guest concerns and property issues.
• Maintaining a working knowledge of all software and systems used in the guest services environment.
• Creating and updating reservations in the company’s booking systems.

Skills

Verbal & written communication

Attention to detail

Calm under pressure

Area familiarity

Time management

Microsoft Office

Education

High School diploma or GED

Job description

Park City Rental Properties is seeking a Guest Services Agent in Park City, Utah, to be the first point of contact for in-house guests and our operations team. You will handle maintenance requests, troubleshoot basic issues, and ensure timely updates to guests and staff.

The role requires excellent communication, a High School diploma, and at least one year of customer service. You will work nights, weekends, and holidays, with familiarity of local properties and booking systems; a reliable