Hyatt Place Park City Guest Service Rep

Dreamscape Hospitality; Park City (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company in Park City, UT, is seeking a friendly Guest Services Representative. This entry-level, full-time role involves greeting guests, assisting with check-in/check-out, and responding to inquiries. Ideal candidates possess strong communication skills and a customer-oriented mindset. Join a team that values guest satisfaction and offers opportunities for professional growth.

Qualifications

• Excellent communication and interpersonal skills are crucial.
• Experience in hospitality or customer service preferred.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet guests warmly and provide a welcoming atmosphere.
• Assist guests with check-in and check-out procedures.
• Respond promptly to guest inquiries and concerns.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Ability to handle multiple tasks efficiently

Basic computer skills and familiarity with reservation systems

Professional appearance and demeanor

Flexibility to work various shifts

Education

High school diploma or equivalent

Job description

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Guest Services Representative

We are seeking a friendly and professional Guest Services Representative to join our team. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service and a memorable experience. If you are passionate about hospitality and enjoy helping others, we invite you to apply and become part of our dynamic team.

Key Responsibilities

• Greet guests warmly and provide a welcoming atmosphere
• Assist guests with check-in and check-out procedures
• Respond promptly to guest inquiries, requests, and concerns
• Provide information about hotel amenities, local attractions, and services
• Maintain accurate records of guest interactions and transactions
• Coordinate with other departments to ensure guest satisfaction
• Handle complaints professionally and seek prompt resolutions
• Uphold company standards for cleanliness, safety, and service quality

Skills and Qualifications

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Basic computer skills and familiarity with reservation systems
• Professional appearance and demeanor
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Previous experience in hospitality or customer service is preferred but not required
• High school diploma or equivalent

Join our team and be part of a company that values guest satisfaction, teamwork, and professional growth. We offer a supportive work environment, opportunities for advancement, and comprehensive training to help you succeed.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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