Guest Services Agent | Micro Hotel | Unlimited PTO

PM-Hospitality-Strategies,-Inc.; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Onboarding & training

Mentorship program

Unlimited PTO

Paid holidays

Volunteer opportunities

Paid parental leave

Job summary

Hotel Hive in Washington, DC is seeking a Guest Services Agent to join our Front Desk team. You will deliver personalized guest experiences, greet guests, handle check-in/out, and act as a local ambassador.

This on-site, full-time role requires flexible shifts (7am-3pm, 3pm-11pm) and strong communication. Benefits include health, dental, vision, 401(k), onboarding, mentorship, unlimited PTO, holidays, and parental leave.

Qualifications

• Exceptional communication skills, both verbal and written.
• Knowledge in Microsoft Office.
• Open availability required; able to work varied shifts.
• Bachelor degree or currently pursuing (preferred).

Responsibilities

• Provide exceptional personalized customer service and experiences to guests.
• Live like a local; share knowledge of the neighborhood and city.
• Think quickly, use good judgement, and problem solve in a fast-paced environment.
• Provide support to Front Office Leaders and entire hotel team.
• Create a warm and welcome atmosphere.

Skills

Communication skills

Availability

Bachelor's degree pursuing

Education

Bachelor degree or currently pursuing (preferred)

Tools

Microsoft Office

Job description

Hotel Hive in Washington, DC is seeking a Guest Services Agent to join our Front Desk team. You will deliver personalized guest experiences, greet guests, handle check-in/out, and act as a local ambassador.

This on-site, full-time role requires flexible shifts (7am-3pm, 3pm-11pm) and strong communication. Benefits include health, dental, vision, 401(k), onboarding, mentorship, unlimited PTO, holidays, and parental leave.