Guest Services Agent – Hotel Front Desk (Part-Time)

Cherokee Nation Businesses; Catoosa (OK); Vor Ort; USD 17.000 - 22.000; Teilzeit

Benefits dieser Stelle

Health plans

401(k) match

Paid time off

Flexible spending accounts

Maternity/paternity leave

Performance incentives

Employee discounts

Holiday appreciation gifts

Zusammenfassung

Cherokee Nation Entertainment is seeking a Front Desk Agent at Hard Rock Hotel & Casino Tulsa in Catoosa, OK. The role focuses on welcoming guests, managing reservations, and providing prompt, friendly service across hotel and casino operations.

Typical duties include check-ins, rates communication, guest inquiries, and coordinating with housekeeping and other departments to ensure a seamless guest experience. Prior guest service experience is preferred; flexibility for varied shifts is required.

Qualifikationen

• High School diploma/GED required.
• Minimum one month of guest service experience.
• Ability to handle cash and payments accurately.

Aufgaben

• Process hotel reservations, cancellations, check-ins, and check-outs accurately and efficiently.
• Communicate room rates, availability, hotel policies, and information about resort amenities and local attractions.
• Answer incoming telephone calls promptly, direct calls appropriately, and assist callers with questions and requests.
• Process cash, credit card, and other payment transactions accurately.
• Provide courteous, professional, and responsive service to guests, addressing questions and requests in a timely manner.
• Coordinate with Housekeeping, Group Sales, VIP Services, and other departments to support guest needs and satisfaction.
• Promote hotel, casino, and resort services, amenities, and facilities.
• Maintain accurate reservation records and guest information in the hotel computer system.
• Follow established procedures for reservations, payments, guest services, and workplace safety.
• Perform other job-related duties as assigned.

Kenntnisse

Customer service

Active listening

Interpersonal skills

Multi-tasking

Cash handling

Communication

Team collaboration

Ausbildung

High School Diploma or GED

Tools

Reservation software

Microsoft Office

Jobbeschreibung

Cherokee Nation Entertainment is seeking a Front Desk Agent at Hard Rock Hotel & Casino Tulsa in Catoosa, OK. The role focuses on welcoming guests, managing reservations, and providing prompt, friendly service across hotel and casino operations.

Typical duties include check-ins, rates communication, guest inquiries, and coordinating with housekeeping and other departments to ensure a seamless guest experience. Prior guest service experience is preferred; flexibility for varied shifts is required.