Guest Experience Champion - Front Desk (Casino & Resort)

Cherokee Nation Entertainment; Catoosa (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Sick time

holidays

Bereavement leave

Flexible spending accounts

Maternity/paternity leave

Voluntary benefits

Incentives

Refer a friend rewards

Discounts and holiday gifts

Job summary

Cherokee Nation Entertainment is seeking a Front Desk Agent to welcome guests at the Hard Rock Hotel & Casino Tulsa. You will manage reservations, assist guests with inquiries, and promote hotel and resort services on a fast-paced casino floor environment.

Role requires a high school diploma, basic computer skills, and the ability to stand for long periods. Weekend and holiday shifts may be required; competitive benefits are offered by the group.

Qualifications

• High School Diploma or GED required.
• Minimum of one month guest service experience.
• Basic written and verbal communication; computer skills.

Responsibilities

• Process reservations, check-ins, and check-outs accurately.
• Communicate rates, availability, and hotel policies to guests.
• Answer calls, direct inquiries, and assist with requests.
• Handle cash and card transactions accurately.

Skills

Customer service

Active listening

Interpersonal skills

Communication skills

Attention to detail

Teamwork

Cash handling

Multi-tasking

Problem solving

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Cherokee Nation Entertainment is seeking a Front Desk Agent to welcome guests at the Hard Rock Hotel & Casino Tulsa. You will manage reservations, assist guests with inquiries, and promote hotel and resort services on a fast-paced casino floor environment.

Role requires a high school diploma, basic computer skills, and the ability to stand for long periods. Weekend and holiday shifts may be required; competitive benefits are offered by the group.