Guest Services Agent — Front Desk & Guest Experience

Resolute Road Hospitality; Salt Lake City (UT); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Descripción de la vacante

Resolute Road Hospitality operates the Hilton Garden Inn in Salt Lake City and seeks a Guest Services Agent to warmly welcome guests and support check‑in/check‑out processes. You will assist with guest requests, loyalty programs, and desk operations to ensure a smooth, friendly guest experience.

The role emphasizes teamwork, strong communication, and adherence to brand standards while delivering service with integrity in a fast-paced hotel environment.

Formación

• High school diploma or GED is required.
• Previous hospitality or customer service experience is preferred.
• TIPS or equivalent certification is required or desirable.

Responsabilidades

• Greet guests with a friendly, welcoming attitude.
• Register guests, confirm reservations, and handle payments.
• Promote loyalty programs and ensure members receive benefits.
• Respond to guest requests and resolve concerns promptly and professionally.
• Operate front desk systems to check guests in and out efficiently.
• Process retail and pantry transactions with accuracy.
• Handle guest payments, room charges, and daily bank reconciliations.
• Manage phone calls, emails, and reservations with clarity and professionalism.
• Monitor lobby appearance and cleanliness; communicate service needs to other departments.
• Stay informed about hotel amenities, services, and local attractions.
• Log and report any maintenance or safety issues.

Conocimientos

Front desk procedures

POS systems

Guest service

Communication

Calm under pressure

MS Office

Cash handling

Multitasking

Interpersonal skills

Emergency procedures

Educación

High school diploma or GED

Descripción del empleo

Resolute Road Hospitality operates the Hilton Garden Inn in Salt Lake City and seeks a Guest Services Agent to warmly welcome guests and support check‑in/check‑out processes. You will assist with guest requests, loyalty programs, and desk operations to ensure a smooth, friendly guest experience.

The role emphasizes teamwork, strong communication, and adherence to brand standards while delivering service with integrity in a fast-paced hotel environment.