Guest Services Specialist – Front Desk

Columbia Hospitality; California (MO); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Hourly pay: $23–$24 DOE

Paid time off

Holiday pay

Medical, dental, vision

Disability insurance

401(k)

HSA/FSA plans with employer contrib.

Employee assistance program

Discounted lodging, dining, spa, golf

Online learning platform

Third-party perks

Job summary

Hope Village Hotel, part of Columbia Hospitality, Inc., is seeking a Front Desk Agent to manage guest check‑in/check‑out, issue resolution, and coordination with Guest Services and Front Office teams. You’ll support financial and service tasks to create memorable experiences.

The role requires hospitality or customer service experience, cash handling, and proficiency with POS. Strong communication and organizational skills are essential, with a focus on guest satisfaction and accurate data entry.

Qualifications

• Previous hospitality or customer service experience preferred.
• Experience in cash handling and computerized POS systems preferred.
• Strong written and verbal communication skills required.
• Two years of experience with hotel front desk/concierge or business office, preferably in hospitality or healthcare.
• High school diploma or equivalent required; advanced education preferred.

Responsibilities

• Handle guest check‑in and checkout efficiently per hotel and healthcare policies.
• Use the property management system and EPIC records for patient verification.
• Operate the PBX and radio paging system per procedures.
• Issue room keys and establish guest credit at check‑in.
• Resolve guest issues balancing needs and organizational objectives.
• Conduct follow‑ups to ensure satisfaction and issue resolution.
• Book reservations and arrange transportation per policy.
• Assist with housing assistance income documentation and communicate findings to care team.
• Assist with data capture and report generation using strong computer skills.

Skills

Communication skills

Integrity & confidentiality

Organization

Independent work

Interpersonal skills

Education

High school diploma or equivalent

Tools

EPIC medical records system

PBX system

Radio paging system

Point of Sale systems

Job description

Hope Village Hotel, part of Columbia Hospitality, Inc., is seeking a Front Desk Agent to manage guest check‑in/check‑out, issue resolution, and coordination with Guest Services and Front Office teams. You’ll support financial and service tasks to create memorable experiences.

The role requires hospitality or customer service experience, cash handling, and proficiency with POS. Strong communication and organizational skills are essential, with a focus on guest satisfaction and accurate data entry.