Guest Services Agent - Front Desk

WizeHire, Inc; Florence (KY); On-site; USD 18,000 - 19,000; Full time

Job summary

LaQuinta Inn & Suites Florence Cincinnati Airport in Florence, KY is seeking a positive, personable Customer Service Representative. You will answer calls, handle inquiries, and escalate issues while maintaining guest records and following scripts.

This role offers upward mobility in a supportive environment. Ideal candidates have a high school diploma or GED, strong communication and active listening skills, and the ability to stand for 8 hours in a dynamic hotel setting.

Qualifications

• Be able to stand on your feet for 8 hours during a typical shift.
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries.
• Display strong communication skills and active listening to resolve issues.

Responsibilities

• Be on your feet for an 8-hour shift in a fast-paced hotel environment.
• Handle customer inquiries, complaints, and provide information.
• Create records of customer interactions and follow up to ensure questions are answered.
• Follow scripts when managing challenging issues and escalate as needed.

Skills

Communication skills

Active listening

Customer service

Problem solving

Team collaboration

Multitasking

Education

High school diploma or GED

Job description

LaQuinta Inn & Suites Florence Cincinnati Airport in Florence, KY is seeking a positive, personable Customer Service Representative. You will answer calls, handle inquiries, and escalate issues while maintaining guest records and following scripts.

This role offers upward mobility in a supportive environment. Ideal candidates have a high school diploma or GED, strong communication and active listening skills, and the ability to stand for 8 hours in a dynamic hotel setting.