Guest Services Agent - Flexible Shifts & Check-In

Shaner Hotels; State College (Centre County); On-site; USD 19,000 - 25,000; Full time

Job summary

Shaner Hotels is seeking a Front Desk Associate at Toftrees Golf Resort in State College, Pennsylvania. The role focuses on courteous guest check-in/check-out and delivering exceptional service in a full-service resort environment.

Responsibilities include processing payments, resolving guest inquiries, and maintaining sharp knowledge of local activities and attractions to assist guests. A high school diploma is required, with at least one year of customer service experience; bilingual

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual English/Spanish

Knowledge of local activities

Education

High school graduate or equivalent

Tools

Computer experience

Job description

Shaner Hotels is seeking a Front Desk Associate at Toftrees Golf Resort in State College, Pennsylvania. The role focuses on courteous guest check-in/check-out and delivering exceptional service in a full-service resort environment.

Responsibilities include processing payments, resolving guest inquiries, and maintaining sharp knowledge of local activities and attractions to assist guests. A high school diploma is required, with at least one year of customer service experience; bilingual