Front Desk Agent | State College Toftrees Golf Resort

Shaner Hotels; State College (Centre County); On-site; USD 19,000 - 25,000; Full time

Job summary

Shaner Hotels is seeking a Front Desk Associate at Toftrees Golf Resort in State College, Pennsylvania. The role focuses on courteous guest check-in/check-out and delivering exceptional service in a full-service resort environment.

Responsibilities include processing payments, resolving guest inquiries, and maintaining sharp knowledge of local activities and attractions to assist guests. A high school diploma is required, with at least one year of customer service experience; bilingual

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual English/Spanish

Knowledge of local activities

Education

High school graduate or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.


• Process all check-ins and check-outs according to established hotel requirements.


• Adhere to payment, cash handling and credit policies/procedures.


• Generate, print, and distribute daily reports to designated departments/personnel.


• Resolve discrepancies on the room status report with Housekeeping.


• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.


• Handle guest complaints ensuring guest satisfaction.


• Process all check-ins and check-outs according to established hotel requirements.


• Adhere to payment, cash handling and credit policies/procedures.


• Generate, print, and distribute daily reports to designated departments/personnel.


• Resolve discrepancies on the room status report with Housekeeping.


• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.


• Minimum one year customer service experience; previous hotel experience preferred.


• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.


• Computer experience preferred.


• Bilingual English/Spanish a plus.


• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity at our beautiful 102-room Toftrees Golf Resort in State College, Pennsylvania. Meaning \"home among the trees,\" Toftrees is nestled within 1,500 scenic wooded acres in the heart of Centre County, offering guests a relaxing resort experience with exceptional hospitality and award-winning amenities.

Our full-service resort features 102 distinctive guestrooms and suites, an outdoor heated pool, fitness center, 11 versatile meeting and event spaces, and a championship golf course complete with a driving range and putting green. Guests can also enjoy outstanding dining at The Field Burger & Tap, known for its award-winning burgers and a variety of delicious menu offerings.

Recognized for excellence, the golf course has earned a 4½-star rating and has been featured in Golf Digest's \"Places to Play.\" In addition, our hotel and conference facilities were named one of the Top 75 Golf Conference Center Resorts in the United States by Meetings & Conventions magazine.

If you're passionate about hospitality and want to be part of a team dedicated to delivering memorable guest experiences, Toftrees Golf Resort offers an outstanding opportunity to grow your career with Shaner Hotels.