Guest Services Agent — Flexible Shifts & Check-In

Shaner Hotels; Sebring (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Shaner Hotels in Sebring, FL is seeking a friendly Front Desk Agent to welcome guests, perform efficient check-ins and check-outs, and provide accurate information about local attractions and services.

Responsibilities include handling payments per hotel procedures, resolving guest issues, generating reports, and coordinating with housekeeping to maintain room status. A high school diploma and at least one year of customer service experience are required; bilingual English/Spanish is a plus.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Communication

Guest relations

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Shaner Hotels in Sebring, FL is seeking a friendly Front Desk Agent to welcome guests, perform efficient check-ins and check-outs, and provide accurate information about local attractions and services.

Responsibilities include handling payments per hotel procedures, resolving guest issues, generating reports, and coordinating with housekeeping to maintain room status. A high school diploma and at least one year of customer service experience are required; bilingual English/Spanish is a plus.