Guest Services Agent - Flexible Shifts & Check-In

Shaner Group; Columbia (PA); Vor Ort; USD 1.791.000 - 2.480.000; Vollzeit

Zusammenfassung

Shaner Hotels invites you to join the opening team at the Hampton Inn Columbia, PA. You will be part of our guest services team delivering courteous check-in and check-out assistance, processing payments, and offering information to guests with a friendly, professional approach.

The role emphasizes flexible scheduling, strong communication with guests and colleagues, and a proactive attitude to resolve issues and ensure guest satisfaction.

Qualifikationen

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Aufgaben

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.

Kenntnisse

Customer service

Communication

Bilingual English/Spanish

Ausbildung

High School Diploma or equivalent

Tools

POS systems

Jobbeschreibung

Shaner Hotels invites you to join the opening team at the Hampton Inn Columbia, PA. You will be part of our guest services team delivering courteous check-in and check-out assistance, processing payments, and offering information to guests with a friendly, professional approach.

The role emphasizes flexible scheduling, strong communication with guests and colleagues, and a proactive attitude to resolve issues and ensure guest satisfaction.