Front Desk Associate — Daily Pay & Flexible Shifts

Courtyard & Residence Inn - Raleigh/Brier Creek; Raleigh (NC); On-site; USD 22,730 - 23,419; Full time

Benefits offered by this job

Daily pay

Job summary

The Courtyard & Residence Inn by Marriott in the Brier Creek area of Raleigh is hiring for a Full Time Front Desk Associate to greet guests, manage check-in/check-out, and deliver exceptional service. The role requires flexible hours including 7am-3pm or 3pm-11pm, weekdays and weekends, and a focus on guest satisfaction.

Responsibilities include registering guests, handling payments, upselling services, and maintaining strong knowledge of room types, rates, and local attractions.

Qualifications

• 1 year experience working as a hotel front desk agent is required.
• Competent computer skills including knowledge of Microsoft Word and Excel.
• Experience using hotel reservation systems such as Lightspeed, FOSSE or PEP is a plus.

Responsibilities

• Greet guests at check-in and complete registration according to brand and company standards.
• Greet guests at check-out and finalize charges and payment details.
• Demonstrate knowledge of hotel information and local area to guests.
• Upsell hotel services, facilities and loyalty programs.
• Answer phones with professional etiquette and assist guests promptly.
• Address guest inquiries and resolve issues; escalate as needed to a manager.

Skills

Front desk experience

Computer skills

MS Word & Excel

Tools

Lightspeed

FOSSE

PEP

Job description

The Courtyard & Residence Inn by Marriott in the Brier Creek area of Raleigh is hiring for a Full Time Front Desk Associate to greet guests, manage check-in/check-out, and deliver exceptional service. The role requires flexible hours including 7am-3pm or 3pm-11pm, weekdays and weekends, and a focus on guest satisfaction.

Responsibilities include registering guests, handling payments, upselling services, and maintaining strong knowledge of room types, rates, and local attractions.