Guest Services Pro: Welcome Guests, Upsell & Resolve

The Crescent Hotels Group; Owings Mills (MD); On-site; USD 19,286 - 24,796; Full time

Job summary

Marriott Owings Mills Metro Centre in Owings Mills, MD, is seeking a Guest Services Agent to greet and register guests and check guests out, delivering outstanding guest service and supporting profitability.

You will handle registration, payments, upselling hotel services, answer inquiries, resolve issues, and ensure guests know room directions and local amenities. This role requires friendly communication and a team-oriented approach to guest satisfaction.

Qualifications

• Greeting and registering guests and handling check-out.
• Knowledge of hotel services, room categories, rates and promotions.
• Excellent communication and customer service skills.

Responsibilities

• Greet guests and complete the registration process, input guest information and room details.
• Process payments and assist with check-out, including handling various forms of payment and currency.
• Promote hotel services and packages to maximize occupancy and revenue.
• Respond to guest inquiries and resolve issues promptly and professionally.

Job description

Marriott Owings Mills Metro Centre in Owings Mills, MD, is seeking a Guest Services Agent to greet and register guests and check guests out, delivering outstanding guest service and supporting profitability.

You will handle registration, payments, upselling hotel services, answer inquiries, resolve issues, and ensure guests know room directions and local amenities. This role requires friendly communication and a team-oriented approach to guest satisfaction.