Merchandise Lead - Dolly Parton's Stampede

Dolly Partons Stampede Pigeon Forge; Pigeon Forge (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Dolly Parton’s Stampede in Pigeon Forge, TN seeks a Merchandise Lead for the gift shop to oversee daily operations and guest service. You will greet guests, process sales, stock and tag merchandise, and assist with inventory and receiving under the Merchandise Manager's guidance.

Ideal candidates are 18+, able to read and interpret basic docs, and willing to cross-train for additional duties across greeting, face painting, and carriage room tasks.

Qualifications

• Must be at least 18 years old.
• Ability to read, analyze, and interpret basic documents.
• Excellent guest service and communication skills.

Responsibilities

• Greet guests in the gift shop and inform them about products.
• Operate POS system to process transactions and collect payments.
• Tag, stock, and organize merchandise in the gift shop.
• Assist Merchandise Manager with inventory counts and receiving POs.
• Cross-train for greeting, face painting, and carriage room duties.
• Maintain safety and compliance; attend to guest questions.

Skills

Customer service

POS operation

Stocking

Team collaboration

Tools

POS system

Inventory receiving

Job description

Let the competitions begin at Dolly Parton's Stampede Dinner and Show! We're seeking friendly, fun, and high-energy individuals to work in the gift shop as Merchandise Lead. To help coordinate activities of gift shop and carriage room.

Essential duties and responsibilities:

• Greet guests as they enter the gift shop, inform them of the product.
• Operate a POS system to complete accurate transactions, including the collection of payment.
• Tag, stock, and organize merchandise in gift shop accordingly.
• Be prepared to answer questions related to the performance.
• Assist with cleaning duties as needed in the gift shop and the Saloon area.
• The gift shop position may require cross-training for greeting, face painting, and carriage room duties.
• Will assist the Merchandise Manager with inventory counts and receiving
• Will assist the Merchandise Manager with receiving POs
• Responsibilities include training employees; planning, assigning, and directing work; rewarding employees; addressing complaints and resolving problems and conflicts.
• Follow all safety and compliance policies and ensure compliance of all employees.
• Must help in other areas/departments are requested by management.

• Must get along well with guests and fellow employees and maintain a professional business relationship at all times.
• Must maintain a regular and reliable level of attendance at the job.

Qualification Requirements:

• At least 18 years of age.
• Have a valid ABC permit
• Language Skills to include the ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.

• Reasoning Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands:

• Continuous standing and walking on level ground as well as up and down steps.
• Continuous hearing at a conversational level and at a high acuity level.
• Occasional exposure to changes in temperature and humidity.
• Continuous oral communication.

• Continuous near vision, far vision, color vision, and depth perception.
• Making judgments in emergencies.
• Making decisions on facts and judgments.
• Working under deadlines.