Guest Experience Supervisor - Front Desk

Ventura Hospitality Partners Llc; Ventura (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company match

Paid Time Off

8 Paid Holidays

Hotel discounts by brand

Job summary

Ventura Beach Crowne Plaza, operated by Ventura Hospitality Partners Llc, is seeking a Front Desk Supervisor to oversee daily front desk operations and guest services. You will direct front desk agents, handle registrations and inquiries, support hiring and training, and ensure VIP reservations are pre-registered.

Requires strong communication, teamwork, and a professional demeanor; Bachelor's degree preferred and four years front desk experience.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Four years of front desk related experience or equivalent.

Responsibilities

• Organizes, directs, and monitors daily activities of front desk agents.
• Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; observes front desk agents to ensure that established procedures are followed.
• Establishes procedures, prepares and coordinates schedules, and expedites workflow.
• Assists with hiring, training, motivating, and rewarding front desk agents.
• Reviews current day’s expected arrivals and VIP/special reservations to ensure pre-registration.
• Reviews daily room availability and informs staff of room assignments.
• Responds to guest questions and resolves problems/complaints, answers calls, and handles reservations.
• Monitors and maintains front desk area; demonstrates knowledge of hotel services and local attractions.
• Performs related duties as assigned by management.

Skills

Customer Service

Teamwork

Managing People

Ethics

Organizational Skills

Communication

Professionalism

Education

Bachelor’s degree or equivalent

Job description

Ventura Beach Crowne Plaza, operated by Ventura Hospitality Partners Llc, is seeking a Front Desk Supervisor to oversee daily front desk operations and guest services. You will direct front desk agents, handle registrations and inquiries, support hiring and training, and ensure VIP reservations are pre-registered.

Requires strong communication, teamwork, and a professional demeanor; Bachelor's degree preferred and four years front desk experience.