Guest Services Agent 1 - Winter 2026/27

powdr; Bend (OR); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Free employee season pass

Free/discounted dependent pass

Free transportation to Bend/Sunriver/​

Discounts across the resort (food &amp

Housing program

401k with up to 5% match

Discounted daycare onsite

Discounts with national brands

Reciprocal access to POWDR resorts & ½

Job summary

POWDR and Mt. Bachelor are seeking a Guest Services Agent to sell and fulfill tickets, season passes, rentals and tours at a busy resort POS. You will deliver excellent guest service in a fast-paced setting and help guests navigate products and services offered across the resort.

The role requires strong computer skills, a friendly attitude, and the ability to work well under pressure while collaborating with a professional team to ensure memorable guest experiences.

Qualifications

• Must have strong customer service skills and ability to handle high guest contact.
• Proficiency with POS systems and computer operations.
• Knowledge of Mt. Bachelor products, services and locations.
• Ability to work well under stress and with the public.

Responsibilities

• Greet guests warmly and initiate positive interactions.
• Assist guests with product/service choices and keep them informed.
• Complete transactions accurately using POS and payments.
• Book Zipline Tours, Rafting, and RV reservations as needed.
• Provide basic knowledge of rentals, tickets, and services.
• Support the team and communicate department needs.

Skills

POS system operation

Customer service

Cash handling

Product knowledge

Tools

Windows OS

POS software

Job description

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite at Mt. Bachelor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

Guest Services Agents work indoors in a high business volume environment selling and fulfilling tickets, season passes, equipment rentals, Tours, and/or Ski and Ride School products at sophisticated point of sale (POS) terminals requiring a high level of computer experience.

GS Agents must demonstrate understanding and proficiency in operating the POS to fulfill products sold. GS Agents have high guest contact, requiring quality customer service skills. GS Agents must have the ability to work well with the public on a constant basis, sometimes under stressful conditions. Agents must have a high level of knowledge about all aspects of products offered, including other departments, their locations and functions, as well as events, activities and services available to our guests.

Essential Functions/Major Responsibilities

Provide Excellent Guest Service

Greet guests warmly, make eye contact, and start dialogue to initiate a positive interaction.

Direct and assist guests with product/service choices.

Listen to and take care of guests under tight time constraints.

Use effective verbal communication and interpersonal skills.

Anticipate and meet the needs of guests.

Know and apply Mt. Bachelor & Sun Country Tours Chain of Command and policies for guest recovery.

Know what products and services are available for sale and actively pursue opportunities for sales.

Complete transactions efficiently and accurately, directing guests as necessary.

Report to work on time and in complete uniform.

Support Teamwork and Initiative

Work well with others as part of a team.

Be aware of any procedure changes and event activity that may affect the department by reviewing the staff announcement notebook and communicating with the Department Supervisor at the beginning of your shift.

Be aware of department needs outside of specific cashiering tasks and take initiative to contribute.

Attend departmental meetings.

Operate POS system

Log in to Windows and POS, configure colors and list views.

Count bank, check, and/or load ticket and receipt printer, and other supplies.

Sell daily products and services using cash, credit card, gift card, and mixed payments.

Book Zipline Tours, Rafting, and RV reservations in a separate booking system.

Have a basic understanding of ski, snowboard, and mountain bike rentals.

Can explain, sell, and organize limited retail items.

Identify when a transaction is to be a sale, voucher redemption from profile, or an order fulfillment.

Guide guests through online orders and voucher redemption.

Basic troubleshooting of the POS equipment, including restarting, clearing ticket jams, ticket will not feed issues, etc.

Accurately count out bank, deposit, complete necessary closing paperwork, client close, and stocking of station at end of shift.

Adhere to Safety and Security Policies

Follow the "Heads Up" Rule: Be aware of what is going on around you. If at any time you feel an unsafe situation exists, please consider it your duty to report it to your manager. Assess and improve your work area(s) to ensure that our environment is enjoyable, productive, and safe.

Watch all entries and exits for hazards and/or unwarranted activities.

Take initiative to support the Mt. Bachelor Safety Huddle Program.

Proactively complete safety training matrix.

Interpersonal Contacts

Primary contact is with guests. Other contacts include Rentals, SRS, Helpdesk, Retail, and other Mt. Bachelor & Sun Country Tours employees.

Specific Job Skills

Technical: Ability to run a computerized POS system.

Physical Capabilities: Able to lift 20lbs, stand for long periods of time.

Additional: Cash handling experience preferred. Must have good math and typing skills. Ability t