Guest Services Agent 1 - Winter 2026/27

Powdr Corp.; Bend, Northern (OR, KY); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Free season pass

Discounted passes for family

Employee housing program

401k with company match

Employee discounts

Job summary

Powdr Corp. in Bend, Oregon seeks a Guest Services Agent to sell tickets, season passes, rentals, and tours at busy POS terminals. You will provide high-quality guest service, answer questions, and help guests with purchases in a fast-paced environment.

Position requires basic math, accurate cash handling, and reliable typing skills; prior retail or hospitality experience is a plus. On-site work with employee perks and growth opportunities offered.

Qualifications

• Minimum high school diploma or equivalent required.
• Experience in customer service or retail preferred.
• Ability to handle cash and assist guests efficiently.

Responsibilities

• Greet guests and guide product/service choices.
• Operate POS and complete transactions accurately.
• Sell tickets, rentals, tours and lessons as needed.
• Assist guests under time pressure with a positive attitude.
• Maintain knowledge of products, services and policies.

Skills

POS system

Cash handling

Typing skills

Math skills

Customer service

Education

High School Diploma or Equivalent

Tools

POS system

Job description

**Location:** Bend, OregonAre you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor. This role comes with amazing perks & benefits because we want our employees to **Work Where You Play!** * Free employee season pass and free or discounted dependent(s) season pass* Free and discounted friends & family day passes* Free transportation to & from Bend, Sunriver, and La Pine* Discounts across the resort (food & beverage, retail, rentals, lessons & more)* Winter season employee housing program & Summer season camping program* 401k with up to 5% company match & immediate vesting* Discounted daycare onsite at Mt. Bachelor* Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)* Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts**Position Summary**Guest Services Agents work indoors in a high business volume environment selling and fulfilling tickets, season passes, equipment rentals, Tours, and/or Ski and Ride School products at sophisticated point of sale (POS) terminals requiring a high level of computer experience. GS Agents must demonstrate understanding and proficiency in operating the POS to fulfill products sold. GS Agents have high guest contact, requiring quality customer service skills. GS Agents must have the ability to work well with the public on a constant basis, sometimes under stressful conditions. Agents must have a high level of knowledge about all aspects of products offered, including other departments, their locations and functions, as well as events, activities and services available to our guests. **Essential Functions/Major Responsibilities****Provide Excellent Guest Service*** Greet guests warmly, make eye contact, and start dialogue to initiate a positive interaction.* Direct and assist guests with product/service choices.* Listen to and take care of guests under tight time constraints.* Use effective verbal communication and interpersonal skills.* Anticipate and meet the needs of guests.* Know and apply Mt. Bachelor & Sun Country Tours Chain of Command and policies for guest recovery.* Know what products and services are available for sale and actively pursue opportunities for sales.* Complete transactions efficiently and accurately, directing guests as necessary.* Report to work on time and in complete uniform.**Support Teamwork and Initiative*** Work well with others as part of a team.* Be aware of any procedure changes and event activity that may affect the department by reviewing the staff announcement notebook and communicating with the Department Supervisor at the beginning of your shift.* Be aware of department needs outside of specific cashiering tasks and take initiative to contribute.* Attend departmental meetings.**Operate POS system*** Log in to Windows and POS, configure colors and list views.* Count bank, check, and/or load ticket and receipt printer, and other supplies.* Sell daily products and services using cash, credit card, gift card, and mixed payments.* Book Zipline Tours, Rafting, and RV reservations in a separate booking system.* Have a basic understanding of ski, snowboard, and mountain bike rentals.* Can explain, sell, and organize limited retail items.* Identify when a transaction is to be a sale, voucher redemption from profile, or an order fulfillment.* Guide guests through online orders and voucher redemption.* Basic troubleshooting of the POS equipment, including restarting, clearing ticket jams, ticket will not feed issues, etc.* Accurately count out bank, deposit, complete necessary closing paperwork, client close, and stocking of station at end of shift.**Adhere to Safety and Security Policies*** Follow the “Heads Up” Rule: Be aware of what is going on around you. If at any time you feel an unsafe situation exists, please consider it your duty to report it to your manager. Assess and improve your work area(s) to ensure that our environment is enjoyable, productive, and safe.* Watch all entries and exits for hazards and/or unwarranted activities.* Take initiative to support the Mt. Bachelor Safety Huddle Program.* Proactively complete safety training matrix.**Interpersonal Contacts**Primary contact is with guests. Other contacts include Rentals, SRS, Helpdesk, Retail, and other Mt. Bachelor & Sun Country Tours employees.**Specific Job Skills*** **Technical:** Ability to run a computerized POS system.* **Physical Capabilities:** Able to lift 20lbs, stand for long periods of time.* **Additional:** Cash handling experience preferred. Must have good math and typing skills. Ability to meet your scheduling commitment.**Education/Related Experience*** **Minimum education required:** High School Diploma or Equivalent.* **Minimum time in related position:** 1 year in customer service, retail, hospitality, or related customer service experience.**Physical Demands:*** The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodation requires an interactive discussion with the Human Resources Department before such accommodations can be made. + In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.**Current Hiring Range:** $16.50/hr**Minimum Age Requirement:** 18+**Come Work Where You Play!***Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.*