Guest Services Agent 1 - Winter 2026/27

Mt. Bachelor LLC; Bend (OR); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Free employee season pass

Free/discounted dependent pass

Travel to Bend transportation

Seasonal housing program

401k with company match

Discounted daycare onsite

Local & national discounts

Job summary

Mt. Bachelor LLC in Bend, Oregon, is seeking a Guest Services Agent to deliver exceptional guest experiences at a high-volume ski resort. You will sell and fulfill tickets, season passes, rentals, and tours using sophisticated POS terminals, while providing friendly, timely service.

The role requires strong customer service skills, ability to work with the public under pressure, and knowledge of Mt. Bachelor products and services. Hours include variable shifts with fast-paced environments.

Qualifications

• High school diploma or equivalent required.
• 1 year of related customer service, retail, hospitality experience preferred.
• Ability to operate a computerized POS system and perform cash handling.

Responsibilities

• Provide excellent guest service and handle product/service recommendations.
• Operate POS system and process transactions efficiently and accurately.
• Count bank, complete closing paperwork, and stock station at shift end.
• Adhere to safety and security policies and report unsafe situations.

Skills

POS system operation

Cash handling

Typing skills

Good math

Education

High School Diploma or equivalent

Tools

Windows OS

POS software

Booking system

Job description

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

Benefits & Perks

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite at Mt. Bachelor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Guest Services Agents work indoors in a high business volume environment selling and fulfilling tickets, season passes, equipment rentals, Tours, and/or Ski and Ride School products at sophisticated point of sale (POS) terminals requiring a high level of computer experience. GS Agents must demonstrate understanding and proficiency in operating the POS to fulfill products sold. GS Agents have high guest contact, requiring quality customer service skills. GS Agents must have the ability to work well with the public on a constant basis, sometimes under stressful conditions. Agents must have a high level of knowledge about all aspects of products offered, including other departments, their locations and functions, as well as events, activities and services available to our guests.

Essential Functions/Major Responsibilities

Provide Excellent Guest Service

• Greet guests warmly, make eye contact, and start dialogue to initiate a positive interaction.
• Direct and assist guests with product/service choices.
• Listen to and take care of guests under tight time constraints.
• Use effective verbal communication and interpersonal skills.
• Anticipate and meet the needs of guests.
• Know and apply Mt. Bachelor & Sun Country Tours Chain of Command and policies for guest recovery.
• Know what products and services are available for sale and actively pursue opportunities for sales.
• Complete transactions efficiently and accurately, directing guests as necessary.
• Report to work on time and in complete uniform.

Support Teamwork and Initiative

• Work well with others as part of a team.
• Be aware of any procedure changes and event activity that may affect the department by reviewing the staff announcement notebook and communicating with the Department Supervisor at the beginning of your shift.
• Be aware of department needs outside of specific cashiering tasks and take initiative to contribute.
• Attend departmental meetings.

Operate POS system

• Log in to Windows and POS, configure colors and list views.
• Count bank, check, and/or load ticket and receipt printer, and other supplies.
• Sell daily products and services using cash, credit card, gift card, and mixed payments.
• Book Zipline Tours, Rafting, and RV reservations in a separate booking system.
• Have a basic understanding of ski, snowboard, and mountain bike rentals.
• Can explain, sell, and organize limited retail items.
• Identify when a transaction is to be a sale, voucher redemption from profile, or an order fulfillment.
• Guide guests through online orders and voucher redemption.
• Basic troubleshooting of the POS equipment, including restarting, clearing ticket jams, ticket will not feed issues, etc.
• Accurately count out bank, deposit, complete necessary closing paperwork, client close, and stocking of station at end of shift.

Adhere to Safety and Security Policies

• Follow the “Heads Up” Rule: Be aware of what is going on around you.
• If at any time you feel an unsafe situation exists, please consider it your duty to report it to your manager.
• Assess and improve your work area(s) to ensure that our environment is enjoyable, productive, and safe.
• Watch all entries and exits for hazards and/or unwarranted activities.
• Take initiative to support the Mt. Bachelor Safety Huddle Program.
• Proactively complete safety training matrix.

Interpersonal Contacts

Primary contact is with guests. Other contacts include Rentals, SRS, Helpdesk, Retail, and other Mt. Bachelor & Sun Country Tours employees.

Specific Job Skills

Technical: Ability to run a computerized POS system.

Physical Capabilities: Able to lift 20lbs, stand for long periods of time.

Additional: Cash handling experience preferred. Must have good math and typing skills. Ability to meet your scheduling commitment.

Education/Related Experience

Minimum education required: High School Diploma or Equivalent.

Minimum time in related position: 1 year in customer service, retail, hospitality, or related customer service experience.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Suchaccommodation requiresan interactive discussion with the Human Resources Department before suchaccommodationscan be made. In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.

Current Hiring Range

$16.50/hr

Minimum Age Requirement

18+

Come Work Where You Play!

Mt. Bachelor is an Equal Opportunity Employer.

Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.

POWDR is an adventure lifestylecompanythat inspires every human being with cool experiences in awesome places.

POWDR’s awesome places include Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon; SnowbirdinUtah; andSilverStar Mountain Resort in British Columbia, Canada.

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places.

Within POWDR’s portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah.

Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service.

Its Woodward brand empowers and inspires the next generation of action sports enthusiasts throughsummer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah,Woodward PA in Pennsylvania,Woodward Copper in Colorado, Woodward Tahoe in California.

POWDR is headquartered in Park City, UT.

For more information, please visit our website.