Guest Services Agent

HRI Hospitality; Tampa (FL); Hybrid; USD 20,664,000 - 30,307,000; Full time

Job summary

Hyatt Place Hyatt House Tampa Downtown is seeking a friendly Guest Services Agent to warmly greet guests, check them in and out, and respond promptly to requests to ensure a superior stay.

The role requires strong communication, the ability to multitask in a fast-paced front desk, and familiarity with hotel PMS; weekend and holiday shifts are expected in this on-site position in downtown Tampa.

Qualifications

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Conflict resolution

Education

High school diploma

Tools

PMS

Job description

## Guest Services AgentApply: Hyatt Place Hyatt House Tampa Downtown: Full time: Posted Yesterday: JR105072230 rooms | 2,299 sq. ft. meeting/event space Amenities: pet-friendly accommodations, free breakfast for members, a Peloton-equipped fitness center, onsite dining at Corazon Bar & Restaurant. Located in downtown Tampa, this modern property sits in a high-growth corridor, offering the opportunity to lead brand-forward operations in a dynamic urban market. The Hyatt House and Hyatt Place are co-located spanning transient and extended-stay segments, making it an ideal setting for leaders who excel in hybrid operational models.The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.# JOB DESCRIPTION **Job Title**: Guest Services Agent **Department:** Front Office **Supervision Exercised:** NONE**Supervision Received:** Front Office Supervisor and Front Office Manager **MINIMUM REQUIREMENTS** **Education*** High school diploma preferred. **Experience*** Previous hospitality or customer service experience preferred.* Experience with hotel Property Management Systems (PMS) a plus. **Skills and Knowledge*** Strong customer service and communication skills.* Ability to multitask in a fast-paced environment.* Basic computer and data-entry proficiency.* Problem-solving and conflict-resolution ability.* Professional, friendly, and welcoming demeanor. ## **Job Duties and Responsibilities*** Greet, register, and check guests in/out efficiently and courteously.* Respond to guest inquiries, requests, and concerns promptly and professionally.* Handle payments, room assignments, and reservation changes accurately.* Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.* Maintain a clean and organized front desk and lobby area.* Willingness to work varied shifts, including weekends and holidays.* Other duties as assignedHRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements*.*