Guest Services Agent

Hilton San Antonio; San Antonio (TX); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

Hilton San Antonio is seeking a Guest Service Agent to warmly welcome guests, assist with check-in/out, and provide information about hotel services. You will support front desk operations and ensure accurate handling of payments and guest inquiries.

Daily duties include knowing hotel features, rates, group activities, and operating procedures while maintaining a courteous, efficient guest experience across all interactions.

Responsabilités

• Maintain complete knowledge at all times of:
• All hotel features, services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day
• Scheduled daily group activities.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Meet with supervisor to review daily assignments and priorities.
• Meet with departing Front Desk Agent to review business status and follow up items.
• Access all function of computer system according to established procedures and standards.
• Set up work station with necessary supplies; maintain cleanliness throughout shift.
• Answer department telephone within three rings, using correct greeting and

Description du poste

226 rooms | 12,643 sq. ft. meeting/event space Amenities: complimentary shuttle to and from SeaWorld, multiple on-site dining options, pet friendly rooms, fitness center, outdoor games and activities. Our Hill Country hotel is just five minutes from SeaWorld San Antonio and under 20 minutes from the River Walk and Lackland Air Force Base. Featuring three heated outdoor pools, a whirlpool, cornhole, and giant table games, along with flexible on-site dining options, the property offers a resort-style experience. It provides an engaging environment for hospitality professionals focused on creating exceptional guest experiences and leisure operations.

Job Title: Guest Service Agent

Division: Front Office Supervision
Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager

JOB SUMMARY

Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.

JOB DUTIES

• Maintain complete knowledge at all times of:
• All hotel features, services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day
• Scheduled daily group activities.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Meet with supervisor to review daily assignments and priorities.
• Meet with departing Front Desk Agent to review business status and follow up items.
• Access all function of computer system according to established procedures and standards.
• Set up work station with necessary supplies; maintain cleanliness throughout shift.
• Answer department telephone within three rings, using correct greeting and