Guest Services Agent - Full Time

Martin Resorts, Inc.; Truckee (CA); On-site; USD 24,796 - 33,062; Full time

Job summary

Martin Resorts, Inc. in Truckee, CA is seeking a friendly Front Desk Associate to welcome guests, check them in, verify reservations, and process payments with accuracy and courtesy.

Responsibilities include balancing cash, providing hotel information and local attractions, assisting with check-out, resolving guest issues, and upselling rooms and services to enhance guest satisfaction and hotel revenue. Requirements: high school diploma or GED, 1 year of customer service preferred; on-site role

Qualifications

• High school diploma or GED required; 1 year of customer service experience preferred.
• Flexibility to work varied shifts based on business needs.
• On-site role with strong emphasis on guest service and accuracy in payments.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm first impression.
• Register guests, verify reservations, and process payments.
• Balance cash drawer and maintain accurate financial records.
• Provide information about hotel facilities and local attractions.
• Assist with check-out and process various forms of payment.
• Field guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services and local area.

Skills

Customer service

Upselling

Cash handling

Communication

Multitasking

Hotel knowledge

Teamwork

Education

High School diploma or GED

Tools

POS system

Hotel software

Job description

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel
• Must be able to prioritize and work efficiently with limited supervision
• Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs
• Must possess basic computer skills
• Strong attention to detail and the ability to handle multiple tasks simultaneously
• General knowledge of the city where hotel is located and its attractions
• Extensive knowledge of the hotel, its services and facilities
• Ability to handle cash and balance cash drawer required
• Strong team player, able to partner with management and other employees in a professional manner

Job Qualifications/Requirements

Education: High School diploma or GED equivalence

Experience: 1 year of Customer Service experience preferred

Additional: Will be required to work flexible scheduled shifts based on business needs

Pay: The rate of pay for this position is $21.00/hr.

Physical Requirements & Working Conditions

The minimum physical requirements for this position include but are not limited to:

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact:[e-mail]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.