Guest Service Agent

Ayres Hotels; California (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Vacation

Paid Sick Leave

Employee Assistance Program

401k Investment & Savings Plan

Educational Scholarships

Job summary

A leading hospitality provider is seeking a Guest Service Representative in California. Responsibilities include assisting guests with the check-in and check-out processes, providing hotel services information, and maintaining high levels of customer service. Ideal candidates will have a high school diploma and experience in a related field. Employee benefits include paid vacation, sick leave, life insurance, and a 401k plan. Join us in delivering exceptional guest experiences.

Qualifications

• Experience in a hotel or a related field preferred.
• Ability to convey information clearly and maintain composure under pressure.
• Knowledge of front office procedures and guest service.

Responsibilities

• Assist guests with check-in and check-out processes.
• Provide information about hotel services and local attractions.
• Manage cash and credit card transactions accurately.
• Manage cash drawer and credit card transactions.
• Operate the phone system in a fast-paced environment.
• Adhere to safety policies and protect guest confidentiality.

Skills

Customer service skills

Communication skills

Basic math skills

Education

High School diploma or equivalent

Job description

The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Essential Functions and Responsibilities of the job include but are not limited to:

Guest Check-in and out:
Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Perform duties as outlined in the Front Office Training Procedures. Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings during interaction with guests. Provide information pertaining to available services and facilities of the hotel, points of interest and entertainment attractions, making reservations as needed.
Guest Services:
Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.
Guest Reservations:
Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
Front Office Functions:
Accurately manage cash drawer and credit card system. Operate phone system in, at times, a fast paced environment. Communicate pertinent shift information to the next shift and direct supervisor. Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.

Qualifications

Knowledge/Education/Experience:

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.

Physical Requirements:

• Ability to stand during entire shift.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements:

• Ability to convey information and ideas clearly.
• Must maintain composure and objectivity under pressure.
• Comprehend and perform basic mathematical operations.

We care about your family and private time.

• Paid Vacation *Full Time Status
• Paid Sick Leave (24 hours to Part Time / 32 hours to Full Time)
• Employee Assistance Program (WorkLife Matters)
• Travel Connect

We care about your future.

• Life Insurance
• 401k Investment & Savings Plan (Part Time & Full Time)
• Orange County Credit Union

We care about your education and professional growth.

• California Baptist University Scholarship