Guest Services & Admin Associate

SSA Group; Providence, Northern (RI, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Meal Plan & Employee Discounts at SSA

401(k) with company match

Tuition Discount through Partnership

On-Demand Pay Program

Overtime pay

Job summary

SSA Group is hiring an Office Associate at Roger Williams Park Zoo in Providence, RI. The role supports operations and guest experiences, handling administrative tasks and coordinating onboarding efforts for new staff.

Ideal candidates will have cash-handling experience, strong communication, and solid organizational skills, with the ability to work across diverse teams and varied hours.

Qualifications

• Strong interpersonal and communication skills.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem-solving and decision-making skills, with strong organizational abilities.
• Demonstrated financial management, analytical, and planning skills.
• Thrive in a team environment while working independently, showing flexibility in a fast-paced setting.
• Proficient in office functions, including online cash management systems, POS systems, and Excel.
• Physical ability to lift and move boxes (10-35 lbs), and stand for extended periods as required.
• Ability to work varied hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Assist operational managers and park staff as needed, as delegated by the Administrative Operations Manager.
• Support recruiting efforts and onboarding of new employees.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Provide administrative support, including answering phones and word processing.
• Communicate documentation on discrepancies to the Administrative Operations Manager and other responsible staff.
• Maintain and secure the cash room, ensuring limited access and adherence to company policies.
• Issue and check in all banks, ensuring all paperwork and daily closing sheets are completed.
• Assist with uniform handling in the absence of the Administrative Operations Manager.
• Perform cash pick-ups, change orders, and reconcile daily receipts as needed.
• Manage I-9 forms and employee file maintenance.
• Contribute to community efforts through hiring, engagement activities, and opportunities for giving back.
• Perform other tasks as deemed necessary.

Skills

Interpersonal skills

Cash handling

Documentation

Organizational skills

Tools

POS systems

Excel

Cash management software

Job description

SSA Group is hiring an Office Associate at Roger Williams Park Zoo in Providence, RI. The role supports operations and guest experiences, handling administrative tasks and coordinating onboarding efforts for new staff.

Ideal candidates will have cash-handling experience, strong communication, and solid organizational skills, with the ability to work across diverse teams and varied hours.