Office - Associate

SSA Group; Providence, Northern (RI, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Meal Plan & Employee Discounts at SSA

401(k) with company match

Tuition Discount through Partnership

On-Demand Pay Program

Overtime pay

Job summary

SSA Group is hiring an Office Associate at Roger Williams Park Zoo in Providence, RI. The role supports operations and guest experiences, handling administrative tasks and coordinating onboarding efforts for new staff.

Ideal candidates will have cash-handling experience, strong communication, and solid organizational skills, with the ability to work across diverse teams and varied hours.

Qualifications

• Strong interpersonal and communication skills.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem-solving and decision-making skills, with strong organizational abilities.
• Demonstrated financial management, analytical, and planning skills.
• Thrive in a team environment while working independently, showing flexibility in a fast-paced setting.
• Proficient in office functions, including online cash management systems, POS systems, and Excel.
• Physical ability to lift and move boxes (10-35 lbs), and stand for extended periods as required.
• Ability to work varied hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Assist operational managers and park staff as needed, as delegated by the Administrative Operations Manager.
• Support recruiting efforts and onboarding of new employees.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Provide administrative support, including answering phones and word processing.
• Communicate documentation on discrepancies to the Administrative Operations Manager and other responsible staff.
• Maintain and secure the cash room, ensuring limited access and adherence to company policies.
• Issue and check in all banks, ensuring all paperwork and daily closing sheets are completed.
• Assist with uniform handling in the absence of the Administrative Operations Manager.
• Perform cash pick-ups, change orders, and reconcile daily receipts as needed.
• Manage I-9 forms and employee file maintenance.
• Contribute to community efforts through hiring, engagement activities, and opportunities for giving back.
• Perform other tasks as deemed necessary.

Skills

Interpersonal skills

Cash handling

Documentation

Organizational skills

Tools

POS systems

Excel

Cash management software

Job description

Roger Williams Park Zoo, 1000 Elmwood Ave, Providence, Rhode Island, United States of America

Job Description

Posted Thursday, August 13, 2026 at 4:00 AM

Who are we

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Who are we

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused . We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title

Office Associate

Reports to

Office Supervisor(s) and Administrative Operations Manager

Responsibilities

• Live out 452 Hospitality by deliver ing warm, welcoming, and memorable experiences for every guest and client
• Assist operational managers and park staff as needed, as delegated by the Administrative Operations Manager.
• Support recruiting efforts and onboarding of new employees.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Provide administrative support, including answering phones and word processing.
• Communicate documentation on discrepancies to the Administrative Operations Manager and other responsible staff.
• Maintain and secure the cash room, ensuring limited access and adherence to company policies.
• Issue and check in all banks, ensuring all paperwork and daily closing sheets are completed.
• Assist with uniform handling in the absence of the Administrative Operations Manager.
• Perform cash pick-ups, change orders, and reconcile daily receipts as needed.
• Manage I-9 forms and employee file maintenance.
• Contribute to community efforts through hiring, engagement activities, and opportunities for giving back.
• Perform other tasks as deemed necessary.

Job Requirements

• Strong interpersonal and communication skills.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem-solving and decision-making skills, with strong organizational abilities.
• Demonstrated financial management, analytical, and planning skills.
• Thrive in a team environment while working independently, showing flexibility in a fast-paced setting.
• Proficient in office functions, including online cash management systems, POS systems, and Excel.
• Physical ability to lift and move boxes (10-35 lbs), and stand for extended periods as required.
• Ability to work varied hours, including nights, weekends, and holidays, as needed.

IDEA + Belonging

• Promote inclusivity and support within the team and across all units.
• Focus on removing barriers and empowering team members at all levels.
• Lead by example through sustainability and conservation efforts, teaching unit staff as necessary.
• Engage with SSA and the community through hiring efforts, engagement activities, and initiatives focused on giving back.

Previous Experience

• Two-three years cash handling experience.
• Two years administrative experience preferred.
• All education backgrounds accepted.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation and Benefits

• Eligible for overtime pay.
• On-Demand Pay Program : G et access to a portion of earned wages before payday .
• Meal Plan & Employee Discounts at applicable locations .
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day .
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C. . Colorado : Employees accrue 1 hour of paid sick leave for every 30 hours worked , up to 48 hours per year , under the Healthy Families and Workplaces Act (HFWA) . Maryland : Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked , up to 40 hours per year , as required under the Maryland Healthy Working Families Act . Washington : Employees accrue 1 hour of paid sick leave for every 40 hours worked , in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

OFFICE USE ONLY:

#LI-DNI

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Roger Williams Park Zoo, 1000 Elmwood Ave, Providence, Rhode Island, United States of America