Guest Services & Admin Associate

SSA Group; Denver, Northern (CO, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Overtime pay

On-Demand Pay Program

Meal Plan & Employee Discounts

401(k) with company match

Tuition Discount

Job summary

SSA Group is seeking an Office Associate for the Denver Zoo location to support Administrative Operations Manager and team members. The role involves cash handling, onboarding support, and keeping a clean, compliant workspace while handling phones and documents.

Ideal candidates bring 2–3 years cash handling and ~2 years of administrative experience, with proficiency in Excel and POS systems; OT pay and a comprehensive benefits package are available.

Qualifications

• Strong interpersonal and communication skills.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem-solving and decision-making skills, with strong organizational abilities.
• Demonstrated financial management, analytical, and planning skills.
• Thrive in a team environment while working independently, showing flexibility in a fast-paced setting.
• Proficient in office functions, including online cash management systems, POS systems, and Excel.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Assist operational managers and park staff as needed.
• Support recruiting efforts and onboarding of new employees.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Provide administrative support, including answering phones and word processing.
• Communicate documentation on discrepancies to the Administrative Operations Manager and other responsible staff.
• Maintain and secure the cash room, ensuring limited access and adherence to company policies.
• Issue and check in all banks, ensuring all paperwork and daily closing sheets are completed.
• Assist with uniform handling in the absence of the Administrative Operations Manager.
• Perform cash pick-ups, change orders, and reconcile daily receipts as needed.
• Manage I-9 forms and employee file maintenance.
• Contribute to community efforts through hiring, engagement activities, and opportunities for giving back.

Skills

Interpersonal communication

Cash handling

Excel

Documentation

Teamwork

Organizational skills

Tools

POS systems

Office software

Job description

SSA Group is seeking an Office Associate for the Denver Zoo location to support Administrative Operations Manager and team members. The role involves cash handling, onboarding support, and keeping a clean, compliant workspace while handling phones and documents.

Ideal candidates bring 2–3 years cash handling and ~2 years of administrative experience, with proficiency in Excel and POS systems; OT pay and a comprehensive benefits package are available.