Guest Services

Park Lane Post Acute; West Chester (Chester County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K match

Tuition reimbursement

Job summary

Park Lane Post Acute in West Chester, PA is seeking a Part Time Guest Services team member to deliver a welcoming guest experience from admission to discharge. The role focuses on assisting new admissions, educating families about services, and serving as a liaison between departments.

The ideal candidate will be personable, professional, and able to multitask while supporting the admissions process and related activities.

Qualifications

• Demonstrates exceptional customer service with patients, residents, families and staff.
• Ability to multitask and manage administrative tasks with professionalism.

Responsibilities

• Conduct Ambassador Rounds daily to prepare rooms for admission.
• Meet with patients and families at admission to assist with transition.
• Understand staff roles to address needs effectively.
• Complete various administrative projects as directed by supervisor.
• Support admissions and activities with tours, paperwork and engagement.

Skills

Customer Service

Communication

Tools

Computer skills

Job description

5 Star Rating on Indeed!!

Competitive Rate - Medical, Dental, Vision Benefits - SOFI Wellness - Daily Pay - 401K Match - Tuition Reimbursement

Park Lane Post Acute in beautiful West Chester, PA is hiring a Part Time Guest Services team member.

Hours: 11am-7pm

JOB OVERVIEW: The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and provide a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement