Guest Services

Highland Springs Post Acute; Highland Springs (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Highland Springs Post Acute in Highland Springs, VA is seeking a Part Time Weekend Guest Services team member. This role focuses on creating a welcoming environment from admission to discharge and supporting families and patients throughout the transition.

The ideal candidate will provide exceptional customer service, lead Ambassador Rounds, ensure rooms are ready for admission, and coordinate with departments to address needs. Strong communication and multitasking are essential.

Qualifications

• The candidate must deliver exceptional customer service to patients, residents, families and staff.
• Ability to lead Ambassador Rounds and coordinate rooms ready for admission.
• Proactive in supporting admissions and engaging with patients and families.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand staff roles to address needs appropriately.
• Complete administrative projects as directed by supervisor.
• Utilize basic computer skills to accomplish tasks.
• Support admissions and activities with tours, paperwork and engagement.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Job description

Highland Springs Post Acute in beautiful Highland Springs, VA is hiring a Part Time Weekend Guest Services team member.

Hours: 11:30am-8pm

JOB OVERVIEW:

The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and provide a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement