Guest Services

Stark Enterprises Inc.; Cleveland, Northern (OH, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Stark Enterprises Inc. at Crocker Park is seeking a Seasonal Guest Services Representative to create a warm, memorable experience for visitors during the Holiday Season. You will support the Guest Services Kiosk, Holiday Train, and Santa’s Sleigh with energetic, friendly engagement and guest assistance.

Ideal candidates enjoy interactions with guests of all ages, help navigate the property, and contribute to a festive environment while maintaining safety and organization during shifts.

Qualifications

• Energetic, friendly, and outgoing; enjoys interacting with guests.
• Willing to assist with directions and information about holiday events.
• Professional attitude and welcoming demeanor at all times.

Responsibilities

• Greet visitors warmly and provide outstanding guest service.
• Assist guests with questions, directions, and information on events.
• Maintain a courteous, respectful attitude and escalate issues when needed.
• Operate seasonal attractions and help manage guest flow and safety.

Skills

Customer service

Friendly demeanor

Communication

Job description

Our company’s strength comes from the spirit and talent of our team. We are always interested in discovering ambitious individuals who have a passion for our creative approach to the industry. Explore careers with us and be part of a dynamic team.

Are you ready to take your career in real estate development to the next level? Join our dynamic team at a leading full-service real estate development company where innovation and growth are at the forefront.

We specialize in every aspect of real estate, from acquisition and development to leasing, property management, construction, architectural design, landscape architecture, marketing, and security. Our impressive portfolio boasts over 30 properties spanning nine states, encompassing more than 12.5 million square feet of commercial and residential space.

If you’re looking for a challenging yet rewarding opportunity to make a significant impact in the industry, we invite you to explore careers with us. Join us in shaping the future of real estate development.

Job Summary:

The Seasonal Guest Services Representative plays a key role in creating a warm, memorable, and magical experience for visitors during the Holiday Season at Crocker Park. As part of the Guest Services team, you will provide exceptional customer service while supporting various seasonal attractions—including the Guest Services Kiosk, the Holiday Train, and Santa’s Sleigh.This role requires energetic, friendly, and outgoing individuals who enjoy interacting with guests of all ages, helping visitors navigate the property, and contributing to a festive and welcoming environment.

Essential Functions:

• Greet visitors warmly and provide outstanding service that reflects Crocker Park’s reputation as a premier holiday destination.
• Assist guests with questions, directions, and general information regarding holiday events, attractions, and property amenities.
• Display a courteous, respectful, and professional attitude at all times, fostering a positive guest experience.
• Address concerns with empathy and eJiciency; elevate issues promptly when additional support is required.

Seasonal Attraction Operations

• Operate the Guest Services Kiosk, providing information, processing transactions (if applicable), and managing daily activity needs.
• Serve as a Holiday Train Driver, safely operating the train and ensuring an enjoyable experience for riders.
• Assist with Santa’s Sleigh interactions, helping guests with photos, line management, and overall experience coordination.
• Maintain cleanliness, safety, and organization of assigned areas throughout the shift.

Teamwork & Support

• Collaborate with fellow Guest Services Representatives and property management to ensure seamless daily operations.
• Support holiday programming, special events, and seasonal activities as needed.
• Communicate important guest feedback or operational concerns to supervisors promptly.

Other:

• Demonstrate the company’s core values consistently.
• Complete all additional tasks, projects, and responsibilities as assigned by the supervisor or company.

Who We Are

We are a driven team of experience experts with a passion for creating dynamic and vibrant communities. As a growing, full service real estate development, leasing, construction, and management company, we are always looking for talented individuals to join our team.