Guest Services

Stark Enterprises; Cleveland, Northern (OH, KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) with Employer Match

Health, Dental, Life Insurance

Job summary

Stark Enterprises in Cleveland, Ohio, seeks Seasonal Guest Services Representatives to create warm, memorable experiences at Crocker Park during the Holiday Season. You will support the Guest Services Kiosk, holiday attractions, and families with enthusiasm and care.

Role requires energy, friendliness, and the ability to work evenings, weekends, and holidays. Compensation is competitive with benefits including PTO, holidays, 401(k) match, and health-related insurance options.

Qualifications

• Previous Guest Services, hospitality, retail, or customer service experience preferred.
• Strong communication and interpersonal skills with the ability to engage guests in a friendly and positive manner.
• Energetic, outgoing, and enthusiastic personality—especially with children and families.
• Ability to work effectively as part of a team in a fast-paced, festive environment.
• Must be reliable, punctual and committed to exceptional service during peak holiday hours.
• Ability to stand, walk or move for extended periods and lift up to 15 pounds.

Responsibilities

• Greet visitors warmly and provide outstanding service reflecting Crocker Park’s reputation.
• Assist guests with questions, directions, and information about events and amenities.
• Display courteous, respectful, and professional attitude to foster a positive guest experience.
• Address concerns with empathy and escalate issues when needed.
• Operate the Guest Services Kiosk and manage daily activity needs.
• Serve as Holiday Train Driver and assist with Santa’s Sleigh interactions.
• Maintain cleanliness, safety, and organization of assigned areas.
• Collaborate with team and management to ensure seamless daily operations.
• Support holiday programming and events; communicate guest feedback to supervisors.

Skills

Guest Services experience

Hospitality mindset

Strong communication

Energetic personality

Team player

Problem-solving

Job description

Our company’s strength comes from the spirit and talent of our team. We are always interested in discovering ambitious individuals who have a passion for our creative approach to the industry—because it’s all about the experience® .Explore careers with us and be part of a dynamic team.

Execute with resourcefulness, efficiency, innovation, and curiosity.

Work Hard.

Embrace challenges with a relentless work ethic, a self-starting attitude, accountability, and commitment to achieving excellence.

Be Good.

Embody integrity, reliability, and respect, fostering a collaborative environment to help and inspire others in our collective journey to success.

What Our Team Says

“What I enjoy most about Stark is the opportunity to drive strategy and work closely with our teams to grow and strengthen our commercial operations. It’s rewarding to be part of a company that values collaboration, innovation, a strong sense of family, and delivering results for our tenants and communities.”
— Krista Schill, SVP of Commercial Operations

“Stark is a place where creativity is truly valued. I get to bring ideas to life, work with an amazing team, and help create spaces and experiences that people enjoy. It’s a fun, supportive environment to be part of.”
— Chris Valantasis, Creative Director

“The best part about working at Stark is being part of a team that plays a key role in supporting the company’s operations and growth. It’s a collaborative environment where attention to detail, teamwork, and problem-solving really matter, and I feel like my work makes a meaningful impact every day.”
— Olivia Lakatos, Legal Assistant

The Seasonal Guest Services Representative plays a key role in creating a warm, memorable, and magical experience for visitors during the Holiday Season at Crocker Park. As part of the Guest Services team, you will provide exceptional customer service while supporting various seasonal attractions—including the Guest Services Kiosk, the Holiday Train, and Santa’s Sleigh.

This role requires energetic, friendly, and outgoing individuals who enjoy interacting with guests of all ages, helping visitors navigate the property, and contributing to a festive and welcoming environment.

Essential Functions:

• Greet visitors warmly and provide outstanding service that reflects Crocker Park’s reputation as a premier holiday destination.
• Assist guests with questions, directions, and general information regarding holiday events, attractions, and property amenities.
• Display a courteous, respectful, and professional attitude at all times, fostering a positive guest experience.
• Address concerns with empathy and efficiency; elevate issues promptly when additional support is required.

Seasonal Attraction Operations

• Operate the Guest Services Kiosk, providing information, processing transactions (if applicable), and managing daily activity needs.
• Serve as a Holiday Train Driver, safely operating the train and ensuring an enjoyable experience for riders.
• Assist with Santa’s Sleigh interactions, helping guests with photos, line management, and overall experience coordination.
• Maintain cleanliness, safety, and organization of assigned areas throughout the shift.

Teamwork & Support

• Collaborate with fellow Guest Services Representatives and property management to ensure seamless daily operations.
• Support holiday programming, special events, and seasonal activities as needed.
• Communicate important guest feedback or operational concerns to supervisors promptly.

Other:

• Demonstrate the company’s core values consistently.
• Complete all additional tasks, projects, and responsibilities as assigned by the supervisor or company.

Skills and Experience:

• Previous Guest Services, hospitality, retail, or customer service experience preferred.
• Strong communication and interpersonal skills with the ability to engage guests in a friendly and positive manner.
• Energetic, outgoing, and enthusiastic personality—especially when interacting with children and families.
• Ability to work effectively as part of a team in a fast-paced, festive environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Must be reliable, punctual, and committed to providing exceptional service during peak holiday hours.
• Ability to stand, walk, or move for extended periods while assisting guests or operating attractions (including seasonal equipment like the Holiday Train), lift up to 15 pounds for event tasks, work indoors/outdoors in colder weather, and maintain availability for evenings, weekends, and holidays during the November–January peak season.
• Demonstrates genuine care for guest experience and satisfaction.
• Engages guests clearly, warmly, and professionally.
• Works effectively with others in a high-energy, collaborative environment.
• Handles busy periods, changing tasks, and diverse guest needs with ease.
• Brings energy, enthusiasm, and holiday spirit to every interaction.

Why This Opportunity is Exciting for You: We offer a competitive compensation package, including:

• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Employer Match
• Health, Dental, Life Insurance, and Long-Term Disability Insurance

Additional Information:

• FLSA Status: Temporary, Non-Exempt
• Location: Crocker Park
• Travel: N/A
• Reports To: Marketing and Event Assistant
• Direct Reports: N/A
• Decision Making Authority: The Seasonal Guest Services Representative exercises judgment in day-to-day guest interactions and operational tasks to ensure a positive, safe, and welcoming experience. This role has authority to make real-time decisions related to guest assistance, queue and line management, attraction operations, and service recovery within established guidelines and training. Issues involving safety concerns, policy exceptions, guest complaints beyond standard resolution, or operational disruptions must be escalated promptly to supervisory staff.

About Stark Enterprises:

Stark Enterprises is a full-service real estate development company based in Cleveland, Ohio, with expertise in acquisition, development, leasing, property management, construction, architectural design, landscape architecture, marketing, and security. We are committed to delivering high-quality, innovative solutions to meet the evolving needs of our clients and communities.

As an Equal Opportunity Employer, Stark Enterprises is dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by law. Employment decisions are based on qualifications, merit, and business need.

Join us and be part of a forward-thinking company that values both its employees and the communities it serves.

We are a driven team of experience experts with a passion for creating dynamic and vibrant communities. As a growing, full service real estate development, leasing, construction, and management company, we are always looking for talented individuals to join our team.