Guest Services

Stark Enterprises; Westlake (OH); Presencial; USD 17.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

PTO

Paid Holidays

401(k) with Employer Match

Health, Dental, Life Insurance, and LT

Descripción de la vacante

Stark Enterprises at Crocker Park is seeking a Seasonal Guest Services Representative to create a warm, magical experience for visitors during the Holiday Season. You will support the Guest Services Kiosk, Holiday Train, and Santa’s Sleigh, delivering exceptional service and helping guests navigate events and attractions.

The role requires energetic, friendly individuals with strong communication, teamwork, and problem-solving skills who can work evenings, weekends, and holidays in a festive

Formación

• Previous Guest Services, hospitality, retail, or customer service experience preferred.
• Strong communication and interpersonal skills with guests.
• Ability to work in a fast-paced, festive environment.

Responsabilidades

• Greet visitors warmly and provide outstanding service during the holiday season at Crocker Park.
• Assist guests with questions, directions, and information about events and amenities.
• Maintain a courteous, professional attitude to ensure a positive guest experience.
• Address concerns with empathy and escalate when needed.
• Operate the Guest Services Kiosk and manage daily activity needs.
• Serve as Holiday Train Driver and ensure a safe, enjoyable rider experience.
• Assist with Santa’s Sleigh interactions, photos, and queue management.
• Collaborate with team and management to ensure smooth daily operations.

Conocimientos

Guest Services

Customer Service

Communication

Teamwork

Energetic Personality

Herramientas

POS/transactions

Descripción del empleo

Career Opportunities with Stark Enterprises

It’s all about the experience

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Current job opportunities are posted here as they become available.

The Seasonal Guest Services Representative plays a key role in creating a warm, memorable, and magical experience for visitors during the Holiday Season at Crocker Park. As part of the Guest Services team, you will provide exceptional customer service while supporting various seasonal attractions—including the Guest Services Kiosk, the Holiday Train, and Santa’s Sleigh.

This role requires energetic, friendly, and outgoing individuals who enjoy interacting with guests of all ages, helping visitors navigate the property, and contributing to a festive and welcoming environment.

Essential Functions:

• Greet visitors warmly and provide outstanding service that reflects Crocker Park’s reputation as a premier holiday destination.
• Assist guests with questions, directions, and general information regarding holiday events, attractions, and property amenities.
• Display a courteous, respectful, and professional attitude at all times, fostering a positive guest experience.
• Address concerns with empathy and efficiency; elevate issues promptly when additional support is required.

Seasonal Attraction Operations

• Operate the Guest Services Kiosk, providing information, processing transactions (if applicable), and managing daily activity needs.
• Serve as a Holiday Train Driver, safely operating the train and ensuring an enjoyable experience for riders.
• Assist with Santa’s Sleigh interactions, helping guests with photos, line management, and overall experience coordination.
• Maintain cleanliness, safety, and organization of assigned areas throughout the shift.

Teamwork & Support

• Collaborate with fellow Guest Services Representatives and property management to ensure seamless daily operations.
• Support holiday programming, special events, and seasonal activities as needed.
• Communicate important guest feedback or operational concerns to supervisors promptly.

Other:

• Demonstrate the company’s core values consistently.
• Complete all additional tasks, projects, and responsibilities as assigned by the supervisor or company.

Skills and Experience:

• Previous Guest Services, hospitality, retail, or customer service experience preferred.
• Strong communication and interpersonal skills with the ability to engage guests in a friendly and positive manner.
• Energetic, outgoing, and enthusiastic personality—especially when interacting with children and families.
• Ability to work effectively as part of a team in a fast-paced, festive environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Must be reliable, punctual, and committed to providing exceptional service during peak holiday hours.
• Ability to stand, walk, or move for extended periods while assisting guests or operating attractions (including seasonal equipment like the Holiday Train), lift up to 15 pounds for event tasks, work indoors/outdoors in colder weather, and maintain availability for evenings, weekends, and holidays during the November–January peak season.
• Demonstrates genuine care for guest experience and satisfaction.
• Engages guests clearly, warmly, and professionally.
• Works effectively with others in a high-energy, collaborative environment.
• Handles busy periods, changing tasks, and diverse guest needs with ease.
• Brings energy, enthusiasm, and holiday spirit to every interaction.

Why This Opportunity is Exciting for You:

• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Employer Match
• Health, Dental, Life Insurance, and Long-Term Disability Insurance

Additional Information:

• FLSA Status: Temporary, Non-Exempt
• Location: Crocker Park
• Travel: N/A
• Reports To: Marketing and Event Assistant
• Direct Reports: N/A
• Decision Making Authority: The Seasonal Guest Services Representative exercises judgment in day-to-day guest interactions and operational tasks to ensure a positive, safe, and welcoming experience. This role has authority to make real-time decisions related to guest assistance, queue and line management, attraction operations, and service recovery within established guidelines and training. Issues involving safety concerns, policy exceptions, guest complaints beyond standard resolution, or operational disruptions must be escalated promptly to supervisory staff.

About Stark Enterprises:

Stark Enterprises is a full-service real estate development company based in Cleveland, Ohio, with expertise in acquisition, development, leasing, property management, construction, architectural design, landscape architecture, marketing, and security. We are committed to delivering high-quality, innovative solutions to meet the evolving needs of our clients and communities.

As an Equal Opportunity Employer, Stark Enterprises is dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by law. Employment decisions are based on qualifications, merit, and business need.

Join us and be part of a forward-thinking company that values both its employees and the communities it serves.