Guest Services

Rosewood Gardens Rehabilitation and Nursing Center; Broomall (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Rosewood Gardens Rehabilitation and Nursing Center in Broomall, PA is seeking a Full Time Guest Services team member. The role runs Monday–Friday from 11:30am to 8:00pm, delivering a welcoming, top-notch guest experience from admission to discharge.

The successful candidate will engage with patients, families and staff, lead Ambassador Rounds, assist with admissions, educate about services, and act as a liaison across departments while handling administrative tasks with professionalism.

Qualifications

• Exceptional customer service skills.
• Ability to multitask and complete administrative tasks.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand staff roles and functions to address needs effectively.
• Complete various administrative projects as directed by supervisor.
• Utilize computer skills to perform required tasks efficiently.
• Support admissions and activities with tours, paperwork and engagement.

Job description

Rosewood Gardens in beautiful Broomall, PA is hiring a Full Time Guest Services position.

This position hours are Monday-Friday from 11:30am-8pm.

JOB OVERVIEW:The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and providing a primary contact for their needs . They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement

Uniform is provided
Position reports to Admissions Director