Guest Services

Park-Lane-Post-Acute; West Chester (Chester County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

SOFI Wellness

Daily Pay

401K Match

Tuition Reimbursement

Job summary

Park Lane Post Acute in West Chester, PA is seeking a Part Time Guest Services team member to deliver a welcoming, top-notch guest experience from admission to discharge.

The role emphasizes exceptional customer service, effective communication with patients, families, and staff, and proactive support of the admissions process and Ambassador Rounds program. The candidate should be professional, personable, and able to multitask while handling administrative tasks.

Qualifications

• Excellent customer service and the ability to engage with patients, residents, families, and staff.
• Strong communication and interpersonal skills for coordinating with multiple departments.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand staff roles to address needs effectively and accurately.
• Complete various administrative projects as directed by supervisor.
• Possess computer skills needed to accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement.

Skills

Customer service

Communication

Administrative skills

Multitasking

Interpersonal skills

Tools

Microsoft Office

Job description

5 Star Rating on Indeed!!

Competitive Rate - Medical, Dental, Vision Benefits - SOFI Wellness - Daily Pay - 401K Match - Tuition Reimbursement

Park Lane Post Acute in beautiful West Chester, PA is hiring a Part Time Guest Services team member.

Hours: 11am-7pm

JOB OVERVIEW: The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and provide a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement