Guest Service & Training Manager — Lead & Develop Teams

W. Lee Flowers & Co; Augusta (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

Job summary

Kj’s Market is hiring in Augusta, GA for a Guest Service Lead supervisory role. You will coach hosts to deliver friendly customer service, maintain performance reports, and drive training initiatives. You’ll also participate in hiring, scheduling, cash handling, and store operations to ensure smooth front-end performance.

We offer weekly pay, PTO, medical/dental/vision, disability coverage, and EAP. This is a fast-paced, family-owned retailer that values hometown pride and growth opportunities.

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Demonstrated ability to learn multiple tasks and technical requirements.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement-based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department and partner with management to improve.
• Manage training activities (OJT, online) and support upcoming training needs with management.
• Manage hiring processes including sourcing and candidate management with store managers.
• Complete and maintain all training documentation (OJT, new hire, performance).
• Coordinate scheduling to meet guest service goals within labor guides.
• Process guest orders and perform cashier/guest service desk duties as needed.
• Ensure accurate daily cash counts and daily bank deposits according to policy.
• Monitor audits and enforce front-end policies related to asset protection and shrink control.

Skills

Strong communication

Retail operations

Leadership experience

Team collaboration

Math proficiency

Computer literacy

Tools

POS system

Job description

Kj’s Market is hiring in Augusta, GA for a Guest Service Lead supervisory role. You will coach hosts to deliver friendly customer service, maintain performance reports, and drive training initiatives. You’ll also participate in hiring, scheduling, cash handling, and store operations to ensure smooth front-end performance.

We offer weekly pay, PTO, medical/dental/vision, disability coverage, and EAP. This is a fast-paced, family-owned retailer that values hometown pride and growth opportunities.