Guest Experience & Training Leader

KJ's Market; Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

PTO

Medical

Dental

Vision

Disability Insurance

EAP

401K

Job summary

Kj’s Market in Augusta, GA is seeking a Front End Supervisor to lead guest service teams and deliver training across departments. You will coach hosts, develop staff, and ensure smooth daily operations including cash handling and scheduling to meet service standards.

The role emphasizes on-the-job training programs, performance reporting, and collaboration with store management to improve guest experience and operational efficiency.

Qualifications

• Strong communication and partnering skills.
• Retail operations knowledge and teamwork.
• Leadership experience with direct reports.
• Ability to learn multiple tasks and technical requirements.
• Ability to work shifts during peak times.

Responsibilities

• Observe, coach, and deliver friendly customer service.
• Maintain measurement plans and reports for performance.
• Deliver on-the-job training (OJT) programs and materials.
• Manage hiring processes including sourcing and onboarding.
• Write and maintain training documentation.
• Ensure schedules meet guest service levels within labor guides.
• Process guest orders and perform cashier duties when needed.
• Monitor cash handling and daily deposits.

Skills

Strong communication

Retail operations knowledge

Leadership experience

Teamwork

Cash handling

Tech savvy

Education

High school diploma or equivalent

Tools

POS system

Job description

Kj’s Market in Augusta, GA is seeking a Front End Supervisor to lead guest service teams and deliver training across departments. You will coach hosts, develop staff, and ensure smooth daily operations including cash handling and scheduling to meet service standards.

The role emphasizes on-the-job training programs, performance reporting, and collaboration with store management to improve guest experience and operational efficiency.