Guest Service Supervisor - Front Porch & Training

W. Lee Flowers & Co; Aiken (SC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

Pension Plan

Job summary

Kj’s Market in the United States (South Carolina) is hiring a friendly Cashier/Guest Service Clerk to maintain guest service standards and front porch operations. You will train cashiers, handle guest requests, process payments, and ensure clean, orderly front porch and parking areas.

The role emphasizes teamwork, accuracy, and professional customer interaction. Join a family-owned store with weekly pay, PTO, and a comprehensive benefits package including medical, dental, vision, disability, and

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintenance of Guest Service Standards.
• Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
• Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
• Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
• Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not in use.
• Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• 2. Training and Development of Front porch Hosts
• Provides training and direction to hosts not meeting the front porch standards.
• Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
• Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
• 3. Sales, Cash and Invoice Accounting
• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• 4. Cash Related Activities
• Prepare bank deposits according to policy.
• Handle payroll check approval/cashing according to company policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• 5. Cash Office Security
• Ensure the security of the cash office and store funds.
• Maintain accountability standards of cashier tills.
• Maintain supplies needed for front porch and cash office.
• 6. Cashier/Guest Service Clerk Performance Reports
• Monitor and analyze the Operator Activity Report.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Perform all other duties as assigned by management.

Skills

Friendly demeanor

Team player

Physical stamina

Reading and direction comprehension

People supervision

Adaptability and quick learning

Communication and guest service

Basic arithmetic

Computer literacy

Job description

Kj’s Market in the United States (South Carolina) is hiring a friendly Cashier/Guest Service Clerk to maintain guest service standards and front porch operations. You will train cashiers, handle guest requests, process payments, and ensure clean, orderly front porch and parking areas.

The role emphasizes teamwork, accuracy, and professional customer interaction. Join a family-owned store with weekly pay, PTO, and a comprehensive benefits package including medical, dental, vision, disability, and