Guest Service Team Lead | Training & Cash Control

Northeast Grocery; Oxford (CT); On-site; USD 17,000 - 22,000; Full time

Job summary

PriceChopper in Oxford, CT is seeking a Guest Service Supervisor to lead the front-end team and uphold a friendly, helpful, easy, and safe shopping experience for every guest. The role requires professional appearance and strong guest engagement.

Responsibilities include supervising the Guest Service area, maintaining cash controls, reporting daily sales, scheduling and coaching teammates, and communicating new policies or promos to guests.

Qualifications

• Must be at least 18 years old.
• Strong communication skills.
• Exceptional customer service skills.
• Strong organizational skills and ability to multi-task.
• Strong supervisory skills.
• Must be reliable.
• Ability to read and write at the 8th grade level.
• Basic Math skills.

Responsibilities

• Greet guests, make eye contact and say thank you to each guest served.
• Deliver a friendly, helpful, easy, and safe shopping experience that meets guests' expectations.
• Project a professional image per dress code and grooming policy.
• Work safely and maintain a neat, clean work area at all times per policies.
• Supervise the Guest Service area.
• Maintain cash controls and related daily reporting.
• Schedule, train, and coach Guest Service teammates to deliver exceptional service.
• Secure Guest Service area and related items, and count/process cash per procedures.

Skills

Strong communication

Exceptional customer service

Organization & multi-tasking

Supervisory skills

Reliability

Reading/writing 8th grade level

Basic Math

Education

High School Diploma or equivalent

Job description

PriceChopper in Oxford, CT is seeking a Guest Service Supervisor to lead the front-end team and uphold a friendly, helpful, easy, and safe shopping experience for every guest. The role requires professional appearance and strong guest engagement.

Responsibilities include supervising the Guest Service area, maintaining cash controls, reporting daily sales, scheduling and coaching teammates, and communicating new policies or promos to guests.