Front End Team Lead, Customer Service

Northeast Grocery; Oxford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

PriceChopper in Oxford, CT is seeking a Front End Supervisor to oversee the front end operation, including checkout, bottle return, and store cleanliness, ensuring adherence to company policies and 5S standards.

The role trains and supervises cashiers and service clerks, schedules staff, and maintains cash controls, pricing accuracy, and smooth customer service experiences in a fast-paced retail environment.

Qualifications

• Must be at least 18 years of age.
• Satisfactory Performance Reviews.
• Strong Organizational skills and ability to multi-task.
• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• Strong communication skills.
• Basic Literacy.
• Basic Computer Skills.

Responsibilities

• Oversee front end operations and customer checkout processes to ensure fast, friendly service and adherence to 5S standards.
• Train and supervise cashiers, bottle associates and service clerks.
• Schedule associates and handle administrative duties; maintain cashier controls and security per policy.
• Ensure pricing accuracy, manage shrink-related items, and monitor front end merchandise levels.
• Assist Customer Service Manager in communicating and enforcing company programs across the front end.

Skills

Organizational skills

Multi-tasking

People management

Communication skills

Basic literacy

Basic computer skills

Education

High School Diploma or equivalent

Job description

PriceChopper in Oxford, CT is seeking a Front End Supervisor to oversee the front end operation, including checkout, bottle return, and store cleanliness, ensuring adherence to company policies and 5S standards.

The role trains and supervises cashiers and service clerks, schedules staff, and maintains cash controls, pricing accuracy, and smooth customer service experiences in a fast-paced retail environment.