Guest Service & Takeout Runner

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 18,000 - 21,000; Full time

Job summary

Rivers Casino Philadelphia is seeking a team-oriented individual to support serving staff by keeping the dining room clean, stocked, and ready to serve. You will process orders for third-party delivery platforms while delivering exceptional guest service in a fast-paced environment.

Responsibilities include taking beverage orders, reconciling discrepancies with the food server, maintaining stock, bussing and table resets, and handling take-out orders through Micros and delivery partners.

Qualifications

• High school diploma or equivalent.
• Six months or more related experience or training preferred.
• Must be available to work flexible shifts, nights, and weekends.
• Must be 18 years of age or older.

Responsibilities

• Acknowledges guests and delivers beverage orders per serving standards.
• Resolves order discrepancies quickly with food server.
• Maintains dining room and serving station stock.
• Assists in bussing and resets tables as needed.
• Delivers initial and refreshed non-alcoholic beverages.
• Acknowledges the order and enters orders into the Micros terminal.
• Maintains stock levels of take-out condiments and utensils.
• Closes out orders using third-party delivery systems and ensures correct orders.
• Retrieves orders from outlets and returns to pickup location.
• Ensures accuracy of each take-out order.
• Keeps workstation clean and organized.
• Labels orders by name/number and sorts into holding area.
• Greets delivery drivers and ensures correct delivery.
• Cleans and stocks food prep, dining areas and workstations.
• Performs all other duties as assigned.

Skills

Experience

Flexibility

Education

High School Diploma

Job description

Rivers Casino Philadelphia is seeking a team-oriented individual to support serving staff by keeping the dining room clean, stocked, and ready to serve. You will process orders for third-party delivery platforms while delivering exceptional guest service in a fast-paced environment.

Responsibilities include taking beverage orders, reconciling discrepancies with the food server, maintaining stock, bussing and table resets, and handling take-out orders through Micros and delivery partners.