Guest Experience Runner & Order Support

Rivers Casino; Philadelphia (Philadelphia County); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Rivers Casino in Philadelphia is seeking a Dining Room Support to assist servers, keep the dining area clean and stocked, and process orders for third-party delivery platforms while delivering exceptional guest service.

Responsibilities include delivering beverages, maintaining stock at dining stations, managing take-out orders via Micros, bussing and resetting tables, and ensuring accuracy and cleanliness in a fast-paced, smoky environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Six months or more related experience or training preferred.
• Must be available to work flexible shifts, nights, and weekends.
• Ability to successfully fulfill the pre-employment process.

Responsibilities

• Acknowledges the guest and delivers beverage orders in accordance to serving standards
• Resolves order discrepancies quickly with food server.
• Supports the serving staff by maintaining stock levels of the dining room and serving stations.
• Assist in pre-bussing procedures while owning the process of bussing and resetting the tables.
• Ensures the initial delivery and refreshing of non-alcoholic beverages
• Acknowledges the order and places the orders into the Micros terminal.
• Maintains the stock levels of the take out condiments and utensils.
• Closes out orders using the third party delivery systems.
• Retrieves orders from the outlets and returns them to the pick up location.
• Ensures the accuracy of each take out order.
• Maintains a clean and organized workstation.
• Labels each order by name/number and sorts them into the appropriate holding area.
• Greets the delivery drivers and ensures that they receive the correct order.
• Cleans and stocks food prep areas, dining areas and workstations.
• Performs all other duties as assigned.

Education

High school diploma or equivalent

Job description

Rivers Casino in Philadelphia is seeking a Dining Room Support to assist servers, keep the dining area clean and stocked, and process orders for third-party delivery platforms while delivering exceptional guest service.

Responsibilities include delivering beverages, maintaining stock at dining stations, managing take-out orders via Micros, bussing and resetting tables, and ensuring accuracy and cleanliness in a fast-paced, smoky environment.