Guest Service Supervisor Navy Inn Bangor FT w/benefits

Navy Exchange Service Command; Silverdale (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Life insurance

Sick and annual leave accruals

Continuity of Employment Programs for/

Job summary

Navy Inn Bangor, operated by Navy Exchange Service Command (NEXCOM), seeks a Guest Service Supervisor to manage front desk operations and reservations for a Navy lodging facility in Silverdale, WA. You will coordinate room assignments, cashiering, and guest services while leading a team and ensuring guest satisfaction.

The role requires strong communication, attention to security, and familiarity with PMS systems to support occupancy and revenue goals.

Qualifications

• 1 year of administrative or related experience in a professional setting.
• Education in hotel lodging hospitality may substitute for experience at a 1:2 ratio.
• Specialized experience in front office operations or guest services preferred.

Responsibilities

• Supervises front desk operations and reservations to maximize occupancy.
• Interacts with guests, answers questions, and handles complaints with management review.
• Plans and schedules daily, weekly, monthly, and quarterly tasks for front desk staff.
• Trains and supervises front desk personnel in training and on-the-job settings.
• Reviews reports (occupancy, audits) and ensures accuracy and accountability.
• Ensures adherence to procedures and proper use of PMS and key card systems.
• Maintains inventory controls and keeps front desk area clean and organized.

Skills

Welcoming manner

Positive attitude

Effective communication

Guest service

Computer skills

Education

Hotel lodging hospitality coursework

High school diploma or equivalent

Job description

Job Description - Guest Service Supervisor Navy Inn Bangor FT w/benefits (260003PB)

Job Description

Guest Service Supervisor Navy Inn Bang orn FT w/benefits

Job Number:

Primary Location

Primary Location

: United States-Washington-Silverdale

Organization

Organization

: NGIS BANGOR Pay Range : $22.25 or more DOE

Come work for the NEXCOM Hospitality Group Navy Lodge/Navy Inn ...where you can have a career with a purpose! Our guest service agents provide the first impression at the front desk to the best customers in the world: active duty, retired military, and their families. If you really enjoy working with others, like variety, are detail-oriented, and have strong computer skills, this could be the job for you!

No military affiliation is required

Job Summary: Incumbents of this position is responsible for supervising daily operations of the front desk reservations and group reservation office for a lodging operation.

Duties and Responsibilities: Supervises front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy.

• Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provides information about local attractions. Provide assistance in handling customer complaints. involving management as necessary.
• Assists the Front Office Manager with planning and scheduling ongoing production oriented work for all front desk personnel on a daily weekly monthly and quarterly basis.
• Trains instructs and supervises personnel assigned to the Front Desk both in a formal training setting and on the job training.
• May be assigned by Front Office Mgr. to review reports from the Night Audit concerning occupancy vacancy call accounting system and other related areas. This includes statistical analysis reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue.
• Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required.
• Has full understanding of the Hotel s Property Management System PMS key card system and CORE inventory management system.
• Utilizes the PMS to access guest information retrieve reservation information change or cancel reservations as requested by the guest or register guests. Verifies the registration information secures a credit card for incidental expenses and authorizes the credit card for room charges. Issues guest key cards ensures guest privacy and security measures are maintained at all times.
• Resolves administrative problems routine operational issues and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management.
• Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run print and interpret various reports from the PMS such as Accounts Receivable reports Expected Arrivals Departure List In-House Guest List and Night Audit reports.
• Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat. -Performs other related duties as assigned

The Benefits begin DAY ONE:

We know you work hard, and cultivate the very best solutions for your family - and that's why we offer a competitive federal wage & comprehensive benefit plan!

Benefits Begin on DAY ONE

• Life insurance
• Sick and annual leave accruals
• Continuity of Employment Programs for Military Spouses
• Tax free shopping, worldwide, at any Navy Exchange location
• Access to base amenities (varies by location)
• Employee assistance program*

*Include LifeMart Discount Savings Program

GENERAL EXPERIENCE 1 years of experience in administrative professional or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.

OR

SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field.

AND

SPECIALIZED EXPERIENCE One year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of Navy Gateway Inns Suites NGIS front of house operations or similar work which demonstrated knowledge and abilities within a guest services environment.