Guest Service Representative I Navy Inn Bangor Part Time w/benefits

Navy Exchange Service Command; Silverdale (WA); On-site; USD 23,000 - 33,000; Part time

Job summary

Navy Exchange Service Command invites applications for a Part Time Guest Service Representative I at Navy Inn Bangor in Silverdale, WA. The role handles front desk operations, welcomes guests, and assists with lodging options and directions.

You will process check-ins/outs, manage reservations in the PMS, handle payments, and ensure security and privacy of guests. Weekend and holiday shifts are common; benefits are included.

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.
• Substitution of education for experience as described.

Responsibilities

• Provides professional courteous guest service at the front desk.
• Processes guest check-ins and check-outs and handles payments.
• Uses PMS to create, modify, confirm and cancel reservations and maintains records.
• Responds to guest inquiries and coordinates with management on issues.
• Maintains lobby, safety, and security of guests and assets.

Skills

Customer service

Tools

Property Management System (PMS)

Job description

Job Description - Guest Service Representative I Navy Inn Bangor Part Time w/benefits (260003PD)

Job Description

Guest Service Representative I Navy Inn Bangor Part Time w/benefits

Job Number:

260003PD

Primary Location

United States-Washington-Silverdale

Organization

NGIS BANGOR Pay Range : 20.54 or more DOE

Come work for the NEXCOM Hospitality Group Navy Lodge/Navy Inn ...where you can have a career with a purpose! Our guest service agents provide the first impression at the front desk to the best customers in the world: active duty, retired military, and their families.No military affiliation is requiredJob Summary: Serves as first point of contact with guests at a NEXCOM Hospitality Group NHG property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests.Duties and Responsibilities: Provides professional courteous guest service welcomes guests responds to inquiries and provides information regarding lodging accommodations amenities base facilities local attractions and directions.

• Processes guest check-ins check-outs verifies patron eligibility assigns rooms issues keys manages reservations collects payments and provides receipts in accordance with established policies and procedures.
• Utilizes the Property Management System PMS to create modify confirm and cancel reservations maintains accurate guest records room assignments and account information. Issues Certificates of Non-Availability CNA and provides alternative lodging options when necessary.
• Assists management with group reservations and commitment agreements in accordance with brand standards.
• Responds to guest requests and complaints resolves routine issues adjusts room charges or check-in check-out times within established guidelines and refers complex matters to management.
• Operates multi-line telephone systems responds to inquiries records and delivers messages and coordinates guest requests including wake-up calls.
• Communicates operational concerns guest issues and emergencies to appropriate lodging personnel and management. Coordinates maintenance requests through PMS and arranges guest room relocations as needed.
• Processes credit card transactions maintains change funds reconciles daily transactions and guest accounts prepares shift closing reports and ensures accurate accounting of receipts deposits and charges.
• Generates and reviews PMS reports including arrivals departures occupancy guest accounts and night audit reports. Identifies discrepancies and makes corrections or refers issues to management.
• Maintains front desk inventory supplies amenities and assigned keys follows established security procedures for master keys guest records and safety deposit boxes if applicable. Ensures lobby and front desk areas remain clean organized and safe.
• Assists management with training front desk personnel and maintaining Lost and Found records and disposal procedures in accordance with brand standards.
• Operates point-of-sale POS systems for convenience store purchases if applicable and assists with inventory replenishment and stocking.
• May assist with preparing heating displaying replenishing and cleaning up guest food and beverage offerings including breakfast snacks and refreshments. Maintains sanitary service areas and obtains required food handling certifications.
• May assist with laundry operations distribution of guest supplies and other lodging support functions.
• May be required to travel between lodging facilities and possess a valid state driver s license.
• Works assigned shifts including weekends and holidays and may maintain operations during emergencies inclement weather or temporary management absences.
• May be required to obtain NHG front desk certification within six months of employment and complete other required training.
• Performs other duties as assigned

GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

AND

SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled.

OR

SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.