Front Desk Night Audit - Part Time w/Benefits

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Bremerton (WA); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Medical/Vision & Dental

401(k) & Pension Plan

Life Insurance

Sick and annual leave accruals

Continuity of Employment Programs for军

Job summary

NGIS Bremerton, part of the Navy Exchange Service Command (NEXCOM), seeks a Guest Service Representative to greet guests, manage check-ins/outs, and support reservations at Navy Gateway Inns & Suites in Silverdale, WA. This part-time role covers days, evenings, and night shifts to ensure continuous guest care.

You will operate the PMS, handle guest requests, and provide local information while maintaining front desk standards and security. Prior hospitality experience is preferred.

Qualifications

• 1 year of general office clerical experience
• 1 year of progressively responsible work
• Able to pass a background check
• Flexible to rotating schedule including overnights, weekends, and holidays

Responsibilities

• Greet guests and assist with check-in/check-out and room assignments.
• Answer phones, handle reservations and cancellations.
• Use the PMS to update guest data and process transactions.
• Resolve guest requests and escalate issues when needed.
• Maintain front desk area and provide information about base amenities.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

PMS (Epitome)

Job description

Join Our Team as a Guest Service Representative

Location: Navy Gateway Inns & Suites – Silverdale, WA

MUST HAVE MILITARY ACCESS OR BE A U.S. CITIZEN

Are you ready to be part of something meaningful? At NGIS Bangor—part of the Navy Exchange Service Command (NEXCOM)—we do more than provide lodging. We create a welcoming home away from home for service members and their families.

To achieve that mission, we’re building a dependable, service-driven front desk team that works together to deliver outstanding hospitality—around the clock. We’re currently hiring Guest Service Representatives that may rotate shifts: days, swings, and night audit. This position will primarily be swing and night shift. This structure ensures that every team member gets to connect with guests during all parts of their stay—and helps keep things fresh and balanced.

What You’ll Do

As a Guest Service Representative, you’ll be the face of NGIS—greeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay.

Your Role Will Include

• Welcoming guests, checking them in and out, and assigning rooms
• Answering phones, responding to questions, and assisting with reservations or cancellations
• Using our property management system (PMS) to update guest information and process transactions
• Handling guest requests, resolving issues, and escalating concerns when needed
• Managing lost and found inquiries and logging maintenance requests
• Keeping the front desk and lobby area clean, organized, and secure
• Providing information about on-base amenities, hotel services, and local attractions
• Supporting shift coverage on weekends, holidays, and during inclement weather

This position requires flexibility, reliability, and a strong team mindset. You’ll be part of a rotating schedule to help ensure all shifts are covered fairly—and that our guests always receive consistent, high-quality service.

What It Takes To Succeed

• Customer service or office/clerical experience
• Strong communication and multitasking skills
• Flexibility to work a rotating schedule, including overnights, weekends, and holidays
• Team-oriented with a professional, positive attitude
• Ability to pass a background check
• Valid driver’s license may be required

Required Experience

• 1 year of experience in progressively responsible work related to position to be filled.
• 1 year general office clerical experience

Preferred Experience

• Hospitality or hotel front desk experience
• Familiarity with PMS systems like Epitome
• Cash handling or night audit reconciliation
• Experience with military lodging operations is a plus

The Benefits Begin DAY ONE

We know you work hard, and cultivate the very best solutions for your family – and that’s why we offer a competitive federal salary & comprehensive benefit plan.

Benefits begin on DAY ONE

• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life Insurance
• Sick and annual leave accruals
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
• Employee Assistance Plan (EAP)*
• *Includes LifeMart Discount Savings Program

General Experience

One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

And Specialized Experience

One 1 year progressively responsible experience related to the position to be filled.

Or Substitution Of Education For Experience

Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Primary Location

United States-Washington-Bremerton

Organization

NGIS BREMERTON

Schedule

Part-time (20 - 34.5 hours)

Unposting Date

Ongoing