NHG Front Desk Supervisor FT w/Benefits

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Silverdale (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Vision & Dental

401(k) & Pension Plan

Life Insurance

Sick and annual leave accruals

Tax Free shopping

Access to on-base amenities

Employee Assistance Plan (EAP)

LifeMart Discount Savings Program

Job summary

Navy Lodge at Naval Base Kitsap-Bangor in Silverdale, WA seeks a Front Desk Supervisor to support NHG operations and guest services for military patrons and their families. The role focuses on lobby presentation, reservations, check-in/out, and ensuring a welcoming home-away-from-home experience.

Two years of administrative experience and at least one year in supervisory/front-of-house roles are required. This is a full-time, on-site position with federal background checks and benefits from day

Qualifications

• Two years of experience in administrative, professional, investigative or other responsible work.
• One year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of Navy Lodge front of house operations.

Responsibilities

• Responsible for NHG front desk operations to include lobby appearance, guest service, office operations, etc.
• Assists guests in person, by telephone, email, etc. to secure room reservations and payments, check-in/check-out, patron verification, room assignments, credit card processing, and express check-out.
• Trains associates on NHG systems, SOPs and standards.
• Acts as Manager on Duty to maintain continuity in absence of General Manager.

Skills

Front desk operations

Guest services

Staff training

Manager on Duty

Job description

Join us as our next Front Desk Supervisor in Silverdale, WA with NEXCOM Hospitality Group at the Navy Lodge.

MUST HAVE MILITARY BASE ACCESS OR BE A U.S. CITIZEN

Why the Navy Lodge and Navy Exchange Service Command (NEXCOM)?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge located on Naval Base Kitsap-Bangor, no two days will look the same.

• You can expect an unforgettable, dynamic, and competitive work environment.
• We are a driven and enthusiastic team supporting our service members and their families, who push ourselves and those around us to develop personally and professionally, every single day.

This is where YOU fit in: the Navy Lodge is in need of a Front Desk Supervisor to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day-to-day basis. You will perform a variety of tasks which involve making the Navy Lodge a home away from home for our valued guests. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families.

So, what does a typical day look like? What does it take to succeed?

• Responsible for NHG front desk operations to include lobby appearance, guest service, office operations, etc.
• Utilizes various modes of communication to assist guests in person, via telephone, email, etc. to secure room reservations and or cancellations payments, inquiries, check-in check-out, authorizing patron verification, guest room assignments, credit card processing, express check-out, etc.
• Trains associates on NHG systems standards operating procedures SOPs etc.
• Acts as Manager on Duty as assigned to maintain continuity in absence of General Manager.

The Qualifiers

• Two years of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices, administrative processes, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
• One year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of Navy Lodge front of house operations or similar work which demonstrated knowledge and abilities within a guest services environment.
• Must possess the knowledge and skills necessary to perform job duties.
• Must pass a federal background check.

The Benefits Begin DAY ONE

• Benefits begin on DAY ONE
• ü Medical/Vision & Dental
• ü 401(k) & Pension Plan
• ü Life Insurance
• ü Sick and annual leave accruals
• ü Continuity of Employment Programs for Military Spouses
• ü Tax Free shopping, worldwide, at any Navy Exchange location
• ü Access to on-base amenities, including lodging, gym, movie theaters, & much more (where available)!
• ü Employee Assistance Plan (EAP)*
• Includes LifeMart Discount Savings Progra m

GENERAL EXPERIENCE: Two years of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field.

AND SPECIALIZED EXPERIENCE: One year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of Navy Lodge front of house operations or similar work which demonstrated knowledge and abilities within a guest services environment.

Primary Location

United States-Washington-Silverdale

Schedule

Full-Time (35 + hours)

Unposting Date

Oct 23, 2026, 10:59:00 PM