NHG Front Desk Supervisor FT w/Benefits

Navy Exchange Service Command; Silverdale (WA); Vor Ort; USD 39.000 - 53.000; Vollzeit

Benefits dieser Stelle

Federal salary

Zusammenfassung

The Navy Lodge in Silverdale, WA, operated by the Navy Exchange Service Command (NEXCOM) Hospitality Group, seeks a Front Desk Supervisor to manage NHG front desk operations and guest services at the Navy Lodge on a U.S. military base.

Two years’ administrative experience and one year in supervisory roles in guest services are required, along with eligibility for access to a military installation and a federal background check. The role offers federal salary and benefits starting day one.

Qualifikationen

• Two years of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices, administrative processes, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
• One year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of Navy Lodge front of house operations or similar work which demonstrated knowledge and abilities within a guest services environment.
• Must possess the knowledge and skills necessary to perform job duties.
• Must pass a federal background check.

Aufgaben

• Responsible for NHG front desk operations to include lobby appearance, guest service, office operations, etc.
• Utilizes various modes of communication to assist guests in person, via telephone, email, etc. to secure room reservations and or cancellations payments, inquiries, check-in check-out, authorizing patron verification, guest room assignments, credit card processing, express check-out, etc.
• Acts as Manager on Duty as assigned to maintain continuity in absence of General Manager.

Kenntnisse

Administrative experience

Guest services

Team leadership

Communication skills

Ausbildung

Hospitality school study

Jobbeschreibung

Job Description - NHG Front Desk Supervisor FT w/Benefits (260003N0)

Job Description

NHG Front Desk Supervisor FT w/Benefits

Job Number:

260003N0

Primary Location

United States-Washington-Silverdale

Organization

Banger Pay Range : $22.25+DOE

Join us as our next Front Desk Supervisor in Silverdale, WA with NEXCOM Hospitality Group at the Navy Lodge.

MUST HAVE MILITARY BASE ACCESS OR BE A U.S. CITIZEN

Why the Navy Lodge and Navy Exchange Service Command (NEXCOM)?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge located on Naval Base Kitsap-Bangor, no two days will look the same.

• You can expect an unforgettable, dynamic, and competitive work environment.
• We are a driven and enthusiastic team supporting our service members and their families, who push ourselves and those around us to develop personally and professionally, every single day.

This is where YOU fit in: the Navy Lodge is in need of a Front Desk Supervisor to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day-to-day basis. You will perform a variety of tasks which involve making the Navy Lodge a home away from home for our valued guests. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families.

So, what does a typical day look like? What does it take to succeed?

• Responsible for NHG front desk operations to include lobby appearance, guest service, office operations, etc.
• Utilizes various modes of communication to assist guests in person, via telephone, email, etc. to secure room reservations and or cancellations payments, inquiries, check-in check-out, authorizing patron verification, guest room assignments, credit card processing, express check-out, etc.
• Acts as Manager on Duty as assigned to maintain continuity in absence of General Manager.

The Qualifiers:

• Two years of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices, administrative processes, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
• One year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of Navy Lodge front of house operations or similar work which demonstrated knowledge and abilities within a guest services environment.
• Must possess the knowledge and skills necessary to perform job duties.
• Must pass a federal background check.

The Benefits begin DAY ONE:

We know you work hard, and cultivate the very best solutions for your family – and that’s why we offer a competitive federal salary & comprehensive benefit plan.

• Benefits begin on DAY ONE
• Sick and annual leave accruals
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, gym, movie theaters, & much more (where available)!
• Includes LifeMart Discount Savings Progra m

GENERAL EXPERIENCE: Two years of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field.

AND SPECIALIZED EXPERIENCE: One year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of Navy Lodge front of house operations or similar work which demonstrated knowledge and abilities within a guest services environment.