Guest Service Supervisor - Growth, Flexible Hours, Benefits

Global Partners LP; Town of Greenburgh (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k match

Tuition reimbursement

Career growth opportunities

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure adherence to policies, and deliver an excellent guest experience in a retail environment. The role includes coaching, cash handling, and maintaining store standards.

The incumbent will supervise cash processes, replenish stock, address guest inquiries, and support 24/7 guest service programs while working flexible hours as needed.

Qualifications

• Supervise employees and ensure tasks are performed as directed by management.
• Provide coaching with constructive feedback to improve performance.
• Greet guests and ensure a positive shopping experience for all.
• Adhere to safety, security, quality and store policies and procedures.
• Operate POS and maintain proper cash levels.
• Ensure store housekeeping is completed (cleaning, dusting, sweeping, etc.).

Responsibilities

• Supervise employees and ensure tasks are performed as directed by management.
• Coach employees with constructive feedback to improve performance.
• Greet guests and ensure an enjoyable shopping experience for everyone.
• Adhere to safety, security, quality and store policies and procedures.
• Operate the POS and maintain proper cash levels.
• Ensure housekeeping tasks are completed.
• Handle 24/7 guest service programs and processes.
• Manage cash processes including deposits, lottery, gift cards, and checks.
• Replenish products to maintain in-stock conditions.
• Address inquiries and handle guest complaints.
• Check in external and internal vendors per guidelines.

Skills

Supervising staff

Coaching employees

Guest greeting

Cash handling

Policy adherence

Housekeeping

Education

High School Diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure adherence to policies, and deliver an excellent guest experience in a retail environment. The role includes coaching, cash handling, and maintaining store standards.

The incumbent will supervise cash processes, replenish stock, address guest inquiries, and support 24/7 guest service programs while working flexible hours as needed.