Guest Service Supervisor — Growth & Flexible Hours (401k)

Global Montello Group Corp; Holyoke (MA); On-site; USD 24,000 - 29,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff and daily store operations, ensuring safety, quality, and customer satisfaction. You will manage cash processes, assist guests, and help maintain in-stock conditions.

The role requires strong supervision, organizational skills, and the ability to work flexible hours, including weekends and holidays. A high school diploma is required, and prior customer-service experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• Experience supervising staff and delivering excellent customer service preferred.
• Ability to operate POS systems and handle cash accurately.

Responsibilities

• Supervise employees and ensure tasks are completed per management directives.
• Provide coaching and constructive feedback to staff.
• Greet guests and ensure a positive shopping experience.
• Enforce safety, security, quality, and store policies.
• Operate POS and manage cash deposits, gift cards, and checks where applicable.
• Maintain store cleanliness and in-stock conditions throughout shift.
• Address guest inquiries and vendor checks as needed.

Skills

Staff supervision

Customer service

Cash handling

POS systems

Coaching

Attention to detail

Education

High School Diploma or equivalent

Tools

POS terminal

Cash registers

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff and daily store operations, ensuring safety, quality, and customer satisfaction. You will manage cash processes, assist guests, and help maintain in-stock conditions.

The role requires strong supervision, organizational skills, and the ability to work flexible hours, including weekends and holidays. A high school diploma is required, and prior customer-service experience is a plus.