Guest Service Supervisor - Growth, Benefits, & Impact

Global Partners LP; Northern (KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Professional development

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff and organize work processes in support of store objectives. You will greet guests, ensure a quality shopping experience, and manage cash, safety, and daily operations.

The role emphasizes coaching, adherence to policies, and consistent customer service across all shifts. The company highlights a long-standing commitment to employees, including growth opportunities and competitive benefits.

Qualifications

• Must be available to work flexible hours including days, nights, weekends and holidays.
• Must be organized and efficient in a fast-paced environment.
• Must be at least 18 years old.
• Ability to access all store areas including selling floor, stock area, and register area.
• Ability to lift up to 25 lbs during a shift.
• Must have reliable transportation.
• High School Diploma or equivalent.

Responsibilities

• Supervise employees and ensure they perform tasks as directed by management.
• Coach employees by giving constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Follow safety, security, quality and store operations policies and procedures.
• Operate the point of sale and manage cash levels.
• Maintain store housekeeping and cleanliness.
• Ensure 24/7 execution of guest service programs and processes.
• Manage cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors as per guidelines.

Skills

Supervise staff

Coaching

Guest service

Cash handling

Safety procedures

Stock replenishment

Vendor checks

Flexible hours

Mobility/access to all areas

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff and organize work processes in support of store objectives. You will greet guests, ensure a quality shopping experience, and manage cash, safety, and daily operations.

The role emphasizes coaching, adherence to policies, and consistent customer service across all shifts. The company highlights a long-standing commitment to employees, including growth opportunities and competitive benefits.